Dalkis Rodriguez
Panama City
Summary
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values. Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Tourist Guide
Centro Interactivo del Canal de Panamá
Santiago, Veraguas
04.2023 - Current
- Explained cultural practices, customs, traditions, and history to visitors.
- Developed guest relationships to achieve high level of satisfaction.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
- Educated and shared natural, geological and cultural history through story-telling.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Customer Service Representative
Alorica S.A.
Juan Diaz, Panama
08.2022 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
English Teacher
Professional Practicum
Santiago, Veraguas
06.2022 - 08.2022
- Encouraged self-expression among learners through oral presentations or role plays.
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Adapted teaching methods based on each student's unique needs and abilities.
Cashier
Importadora americana
Santiago, Veraguas
01.2017 - 12.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Education
PgD - Linguistic With Emphasis in Didactic
Universidad De Panamá
Santiago 01-2023
Master Degree - Master in Linguistic With Emphasis in Didactic.
Universidad De Panamá
Santiago01-2023
English Bachelor's Degree. - English Education
Universidad De Panamá
Santiago02-2021
High School Diploma -
I.P.O.T.H.
Santiago12-2016
Skills
- Proficient in Spanish and English
- Curriculum Implementation
- Positive Role Model and Mentor
- Alternative Learning Methods
- Student rapport
- Tourism Management
- Strong interpersonal skills
- Student Engagement
- Parent and student communication
- Special Needs Students
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Tourist Guide
Centro Interactivo del Canal de Panamá
04.2023 - Current
Customer Service Representative
Alorica S.A.
08.2022 - 08.2023
English Teacher
Professional Practicum
06.2022 - 08.2022
Cashier
Importadora americana
01.2017 - 12.2017
PgD - Linguistic With Emphasis in Didactic
Universidad De Panamá
Master Degree - Master in Linguistic With Emphasis in Didactic.
Universidad De Panamá
English Bachelor's Degree. - English Education
Universidad De Panamá
High School Diploma -
I.P.O.T.H.
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