Darlene Handy
Trainer
Summary
Accomplished Patient Care Secretary at Taylor Hospital with expertise in medical terminology and data entry accuracy. Demonstrated exceptional attention to detail and HIPAA compliance, enhancing patient care and operational efficiency. Proven ability to facilitate communication and maintain confidentiality, contributing to a 20% improvement in patient satisfaction. Skilled in EMR updating and adept at managing complex situations with professionalism.
Overview
18
18
years of professional experience
Work History
Patient Care Secretary
Taylor Hospital
Ridley Park
02.2025 - 05.2025
- Answered phone calls and provided exceptional customer service to patients.
- Assisted with patient admissions and coordinated information between departments.
- Processed medical paperwork and ensured compliance with hospital protocols.
- Facilitated communication between medical staff and patients regarding care instructions.
- Organized patient files and maintained confidentiality of sensitive information.
- Greeted patients and visitors in a friendly manner, collected patient information, scheduled appointments and maintained appointment calendar.
- Participated in training sessions related to new software applications or policies and procedures updates.
Assistant Manager
Citi Trends
Chester
03.2009 - 02.2012
- Assisted in daily store operations and maintained optimal inventory levels.
- Trained new staff on company policies and customer service procedures.
- Processed customer transactions efficiently using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Charge of Operation Specialist
Med Com Computerd
Boothwyn
05.2007 - 05.2008
- Processed medical claims using electronic billing systems efficiently.
- Maintained patient confidentiality while handling sensitive billing information.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
Education
Certificate of Completion - Health Care Administration
Delaware County Community College
Media, PA06-2012
Certificate of Completion - Medical Billing
All State Career
Essington, PA09-2006
Skills
- Medical terminology
- Attention to detail
- Data entry accuracy
- Medical charting
- HIPAA compliance
- EMR updating
Timeline
Patient Care Secretary
Taylor Hospital
02.2025 - 05.2025
Assistant Manager
Citi Trends
03.2009 - 02.2012
Charge of Operation Specialist
Med Com Computerd
05.2007 - 05.2008
Certificate of Completion - Health Care Administration
Delaware County Community College
Certificate of Completion - Medical Billing
All State Career
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