Deanna Cohen
Lancaster
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
23
23
years of professional experience
Work History
Protective Services Supervisor
Lancaster County Office of Aging
Lancaster
10.2024 - Current
- Coordinated staff schedules to ensure optimal coverage for client needs.
- Managed client intake process for timely assessments and access to services.
- Trained new staff on aging services policies and procedures to enhance compliance.
- Provided guidance to subordinates regarding job duties and performance expectations.
- Monitored employee productivity, delivering constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Recruited, hired, trained, and mentored staff to build a skilled workforce.
- Collaborated with departments to streamline workflow processes between teams.
Protective Services Case Manager, Senior
Lancaster County Office of Aging
Lancaster
09.2021 - 10.2024
- Investigated allegations of abuse, exploitation, abandonment, and neglect of older adults.
- Reduced risk through provision of protective services.
- Assessed client needs, developed service plans, and monitored progress towards goals.
- Facilitated communication among clients, families, caregivers, and agencies to meet client needs.
Giant Direct Facilitator
Giant Food Stores
Lititz
09.2020 - 01.2021
- Managed staff and delegated workload to optimize efficiency in a fast-paced environment.
- Coordinated grocery pick-up and fulfilled shopping lists to meet operational needs.
- Facilitated training sessions for new employees on store policies and procedures.
- Conducted team meetings to discuss operational improvements and collect employee feedback.
- Scheduled shifts to ensure adequate staffing during peak hours and holidays.
- Resolved conflicts among team members and customers to maintain a positive atmosphere.
- Evaluated employee performance through regular feedback and coaching sessions.
- Organized materials for training sessions, ensuring all resources were prepared in advance.
Assistant Manager
Tiny Town
Lancaster
02.2018 - 07.2019
- Supervised daily operations to ensure efficient workflows and high customer satisfaction.
- Delivered exceptional customer service to facility visitors and contacts.
- Managed staff operations to enhance efficiency and engagement.
- Operated sound systems for announcements, ensuring clear communication.
- Ensured cleanliness of facility to maintain a welcoming environment.
- Monitored cash handling procedures for accuracy and security.
- Resolved customer inquiries and complaints promptly to uphold service quality.
- Coordinated inventory management and restocking of merchandise.
Children's Intake/Administrative Case Manager
Lancaster County BH/DS
Lancaster
05.2010 - 01.2018
- Assessed mental health needs of children and advocated for appropriate services through in-person and virtual meetings.
- Collaborated with Juvenile Probation, Children & Youth Agency, schools, insurance companies, and providers to ensure optimal supportive services.
- Managed a caseload of up to 180 children aged 2 & 1/2 to 21 years.
- Coordinated client assessments and created personalized service plans to address individual needs.
- Facilitated communication among clients, families, and healthcare providers to enhance service delivery.
- Provided crisis intervention and support to clients during distressing situations.
- Conducted home visits to evaluate safety of living environments for clients.
- Participated in interdisciplinary team meetings to discuss treatment strategies and options.
Child Welfare Case Manager
Lancaster County CYA
Lancaster
01.2007 - 05.2010
- Assessed safety of children within family environments to identify potential risks.
- Connected families with community resources to enhance support systems.
- Advocated for children's best interests in various settings, ensuring their welfare.
- Provided court testimony regarding foster care placements to support legal proceedings.
Therapeutic Staff Support
Pennsylvania Counseling Services
Lancaster
11.2006 - 01.2007
- Delivered therapy support in home, school, and community settings.
- Completed daily tasks with accuracy and efficiency.
- Resolved client issues through knowledgeable and friendly service, enhancing satisfaction.
- Identified client needs promptly to ensure timely support.
- Provided attentive service to clients during face-to-face and phone interactions.
- Engaged clients and families using effective interpersonal skills for better communication.
Employment Specialist
Community Services Group
Lancaster
01.2004 - 11.2006
- Transformed Concepts Employment Program to enhance job placement effectiveness.
- Conducted interviews to assess client needs and determine suitable employment paths.
- Selected and trained Employment Coaches to support client development.
- Developed individualized employment plans, targeting optimal job placements for clients.
- Facilitated workshops on resume writing and interview techniques for job seekers.
- Established connections with community employers to secure job opportunities.
- Provided ongoing support and counseling throughout employment processes.
- Maintained accurate records of client progress towards employment goals.
Agency Floater
Community Services Group
Lancaster
01.2003 - 01.2004
- Worked successfully with diverse group of coworkers and consumers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of consumers promptly and efficiently.
- Provided excellent service and attention to consumers, coworkers, and outside agencies when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Arts - Social Work
Millersville University
Millersville, PA01.2006
Associate of Arts - Liberal Arts Social Sciences
HACC Lancaster Campus
Lancaster, PA01.2003
High School Diploma - General Education
Hempfield High School
Landisville, PA01.2000
Skills
- Adaptability and Dependability
- Team collaboration
- Compassionate leadership
- Positive mindset
- Staff scheduling
- Client assessment
- Performance management
Affiliations
- Peer Mediator Middle School
- Co-Leader of the Bible Club In Highschool
- Powder Puff Football in Highschool
- Member of National Association of Social Workers( NASW)
- Infant/ Toddler Nursery Coordinator at local church
- Charter Member of local church
- Cafe Attendant at a local church
Accomplishments
- Who's Who Among American Highschool students
- HACC Student Body President
- Giant Food Stores Excellence in Customer Service Recognition
- National Student Leadership conference(scored 25th across the nation)
References
References available upon request.
Timeline
Protective Services Supervisor
Lancaster County Office of Aging
10.2024 - Current
Protective Services Case Manager, Senior
Lancaster County Office of Aging
09.2021 - 10.2024
Giant Direct Facilitator
Giant Food Stores
09.2020 - 01.2021
Assistant Manager
Tiny Town
02.2018 - 07.2019
Children's Intake/Administrative Case Manager
Lancaster County BH/DS
05.2010 - 01.2018
Child Welfare Case Manager
Lancaster County CYA
01.2007 - 05.2010
Therapeutic Staff Support
Pennsylvania Counseling Services
11.2006 - 01.2007
Employment Specialist
Community Services Group
01.2004 - 11.2006
Agency Floater
Community Services Group
01.2003 - 01.2004
Bachelor of Arts - Social Work
Millersville University
Associate of Arts - Liberal Arts Social Sciences
HACC Lancaster Campus
High School Diploma - General Education
Hempfield High School