Destiny Cyrus
Pittsburgh
Summary
Dynamic leader with a proven track record in team leadership. Expertise in financial management, including revenue generation and billing optimization, ensures organizational efficiency and profitability. Strong collaboration with clinical staff and external partners enhances patient satisfaction and elevates facility reputation. Committed to leveraging analytical skills and leadership abilities to achieve operational excellence and support organizational goals.
Overview
8
8
years of professional experience
Work History
Admissions Director
Heritage Care Center
12.2023 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
Manager
Moravia Health
10.2022 - 12.2023
- Led a team of 200 employees, providing guidance, and support to ensure efficient operations.
- Manage daily tasks, including scheduling, and customer service.
- Collaborate with cross functional teams to develop an execute marketing campaigns.
- Conduct performance evaluations for team members, identifying areas for improvement and implementing training programs.
Customer Service Team Lead
Alorica
03.2020 - 08.2022
- Versatile team leader of 10 to 15 phone advocates within a call center of up to 80 representatives.
- Handled customer service requests to speak with a supervisor. Escalated these calls as necessary to bring the issue to a positive outcome.
Server/Bartender
Buffalo Wild Wings
08.2019 - 03.2020
Assistant Manager
Payless Shoes
07.2017 - 08.2019
- Completed store operational requirements by scheduling and assigning employees.
- Maintained store staff by recruiting, selecting, orienting, and training employees.
Education
HS Diploma -
Steel Valley Sr. High School
06.2017
Skills
- Enrollment forecasting
- Compliance monitoring
- Technological proficiency
- Admissions management
- Personnel management
- Curriculum development
Timeline
Admissions Director
Heritage Care Center
12.2023 - Current
Manager
Moravia Health
10.2022 - 12.2023
Customer Service Team Lead
Alorica
03.2020 - 08.2022
Server/Bartender
Buffalo Wild Wings
08.2019 - 03.2020
Assistant Manager
Payless Shoes
07.2017 - 08.2019
HS Diploma -
Steel Valley Sr. High School