Elyxxundra Barker
Comcast Business
Warminster
12
years of professional experience
Skilled professional ready to excel in a leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Work History
Supervisor- AV/ SMB Retention Support
5 Years 3 Months- Supervised daily customer support workflows, ensuring service-level adherence and timely resolution of escalations.
- Coached team members on Comcast Business processes, improving call handling consistency and customer experience.
- Coordinated scheduling, staffing coverage, and workload distribution to maintain efficient team output.
- Resolved complex customer issues by partnering with cross-functional teams and escalating when necessary.
- Trained new hires on CRM tools, service procedures, and quality expectations.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Directed daily operations, assigning priorities and maintaining workflow consistency across team members.
Coord 1, Technl Prodct Sales Suppt (Acct)
4 Years 1 Month- Provided support with various tasks to ensure smooth operation of the team.
- Assisted departments and individuals in navigating retention support processes and procedures.
- Provides support to the Retention department regarding various requests.
- Assists departments and individuals on retention support processes and procedures.
- Managed retention escalations from multiple departments, facilitating timely resolutions.
- Handles new employee training as well as training current employees on discontinuation new processes.
- Provides support with different tasks as needed to guarantee smooth operation of the team.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Account Executive
2 Years 5 Months- Provided an exceptional customer service experience.
- Took on new responsibilities by providing additional support to retention.
- Exceeded departmental goals and received consistent recognition as a top performer.
- Identified upsell opportunities across broadband, voice, and managed services portfolios.
- Coordinated order entry, provisioning, and issue resolution with cross-functional teams.
- Enhanced customer satisfaction by efficiently addressing and resolving account issues.
- Leveraged deep product knowledge to address complex customer inquiries quickly and effectively.
Education
High School Diploma
Skills
Staff management
Training and mentoring
Coaching and mentoring
Employee development
Process monitoring and improvement
Conflict resolution
Decision-making
Expectation setting
Expectation management
Performance coaching
Goal oriented
Timeline
Supervisor- AV/ SMB Retention Support
Comcast Business
06.2021 - 09.2026Read More
Coord 1, Technl Prodct Sales Suppt (Acct)
Comcast Business
05.2017 - 06.2021Read More
Customer Account Executive
Comcast Business
12.2014 - 05.2017Read More
Forest Park Senior High School
High School Diploma
Read More