Emily Ahrens
York
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Wellspan Health
YORK
01.2024 - Current
- Delivered customer service during meal delivery to patients, ensuring satisfaction with meals.
- Assisted in food preparation and service for patients and staff.
- Communicated effectively with healthcare staff regarding patient dietary restrictions.
- Resolved complaints promptly, improving patient satisfaction and trust in service.
- Followed safety protocols for food handling and storage procedures.
- Trained new staff on kitchen procedures, fostering consistency in meal service.
- Operated cash register to process cash and credit card transactions.
Assistant Manager
Subway
Manchester
07.2016 - 01.2024
- Managed inventory levels to maximize product availability and reduce stockouts.
- Monitored sales performance to pinpoint areas for growth and strategize improvements.
- Oversaw personnel management to maintain adequate staffing.
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Conducted new employee training and performance reviews to track progress.
- Tracked employee attendance records, timekeeping, and payroll information.
Shift Supervisor
Sheetz
YORK
03.2015 - 05.2016
- Oversaw daily operations, enhancing teamwork and ensuring consistent workflow.
- Trained new employees on policies, procedures, and customer service standards.
- Addressed customer complaints swiftly, contributing to high satisfaction ratings.
- Conducted quality checks on food preparation, ensuring safety and cleanliness compliance.
- Managed merchandise restocking, optimizing inventory levels for efficient sales.
- Monitored cash handling processes for accuracy and adherence to policies.
- Performed cash handling duties, including counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training for new staff to enhance performance.
Cashier Team Lead/Deli Associate
Rutters
Etters
07.2013 - 03.2015
- Oversaw daily store operations, ensuring smooth workflow and timely service.
- Developed customer service strategies that reduced wait times and enhanced customer experience.
- Trained new employees on product knowledge, service protocols, cash handling, and safety regulations.
- Resolved customer complaints and processed refunds to improve overall satisfaction.
- Organized merchandise and displays to boost brand visibility and sales.
Education
High School Diploma - Manchester, PA
Northeastern School District
Manchester, PA06-2014
Skills
- Customer service
- Point of sale systems
- Cash handling
- Staff training
- Team leadership
- Time management
- Problem solving
- Effective communication
- Quick learner
- Strong work ethic
Certification
Servsafe
References
References available upon request
Timeline
Food Service Assistant
Wellspan Health
01.2024 - Current
Assistant Manager
Subway
07.2016 - 01.2024
Shift Supervisor
Sheetz
03.2015 - 05.2016
Cashier Team Lead/Deli Associate
Rutters
07.2013 - 03.2015
High School Diploma - Manchester, PA
Northeastern School District