Emily Infante
Reading
Summary
High performing employee with a passion for quick, thorough accurate work performance, Interpersonal communication. Great customer service skills, amazing ability to work well with others. Displays endless drive to improve productivity profits, and meet business goals. Consistently contributes measurable value to company goals and projects. Takes well to constructive criticism and aims to add improvements to whichever company i am working in.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
08.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Olive Garden
01.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Babysitter
The Diaz Family
01.2020 - 09.2023
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments and extra-curricular activities.
Cashier
Met Fresh Supermarket
04.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Volunteer Program Manager
EBC High School
01.2022 - 04.2023
- recorded each players statistics, & plugged them into the statewide sports program
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Recruited and trained new volunteers on management program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Participated in community events to promote services and engage with public.
Teacher's Assistant
EBC High School
01.2022 - 01.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
Education
High School Diploma -
Ebc High School For Public Service-Bushwick
Brooklyn, NY01.2023
Skills
- Bilingual
- Customer Service
- Team Leadership
- Routine Management
- Dependability
- Following Directions
- Maintaining Safe Environment
- Cash Handling
- POS Systems
- Cash Register Operation
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
08.2024 - 12.2024
Restaurant Hostess
Olive Garden
01.2024 - 08.2024
Cashier
Met Fresh Supermarket
04.2023 - 06.2023
Volunteer Program Manager
EBC High School
01.2022 - 04.2023
Teacher's Assistant
EBC High School
01.2022 - 01.2023
Babysitter
The Diaz Family
01.2020 - 09.2023
High School Diploma -
Ebc High School For Public Service-Bushwick
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