Emily Schramm
Pittsburgh
Summary
An experienced employee who handles customer interactions and resolves issues promptly. Utilizes communication to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
A proven track record in the Water Treatment Products group as someone who is helpful, finishes assigned tasks and improves on her skill set.
Overview
19
19
years of professional experience
Work History
Customer Service Representative II
Westlake Chemical
05.2019 - Current
- Manage a variety of customers and their unique needs and situations with high accuracy.
- Oversee a customer with high volume and a complicated process that includes weekly meetings, additional process in an EDI website and additional shipping requirements.
- Takes initiative when sees areas where processes can be improved. Previous examples include spearheading the 100lb pick up process with customer and the Plant and creating a system for customer allocation tracking and creating a tradeshow assets catalog for internal use.
- Manage tradeshow assets and registration for all Water Solution shows.
- Member of the Conference Planning Team. Lead the planning meetings and ensured that members where working on their tasks. Edited and managed the presentation during the conference.
Administrative Assistant
Axiall, a Westlake Company
03.2013 - 05.2019
- Complete tasks in SAP such as creating requisitions and new ship to addresses
- Customer Service duties such as answering and screening incoming calls, addressing customer concerns over email and phone in a timely manner
- Creating PO Requisitions and Processing invoices
- Maintain and update SharePoint sites
- Coordinate tradeshow planning, including reserving accommodations, booth rental, attendee’s registration, booth services, shipments from storage and back, fulfill equipment, literature, and display orders
- Data management for the department
- Schedule meetings on and off-site for co-workers and management
- Use graphic design programs in Adobe Suite to create flyers, tradeshow displays and other marketing materials
- Resulting in a cost savings for the Marketing Department
- Work with Westlake employees, Graphic Designers, Printers and Manufacturers to create and edit product labels
- Marketing Work with Marketing Director and Advertising Agencies
- Collaborate with co-workers on projects such as the Accu-Tab Conferences, Prop 65 Label Project, Customer Complaint Process, Warehouse Safety Process, redesign of the WTP SharePoint site and Idea Exchange
Customer Service Representative
SolutionStar Settlement Services
05.2013 - 07.2013
- Used customer service skills to successfully address customer concerns
- Met the daily quota of orders addressed
- Company downsized 5 weeks after start date, was let go as a result
Library Services Director/Youth Services Librarian
Carnegie Library of Homestead
08.2008 - 05.2013
- Recruited, hired, trained and evaluated employees, Library Science Interns, AmeriCorps members and volunteers
- Created and conducted staff trainings and meetings
- Expanded volunteer involvement from 1 part-time volunteer to 4 full time
- Served on the committees for major renovations of the Children's Room, Teen Room, Adult Reading Room and Circulating Desk
- Formed relationships and collaborations with community partnerships with local non-profits, schools and businesses
- Promoted from Youth Services Librarian to Library Services Director/Youth Services Librarian in 2008
- Ensured that all patrons and customers needs were met within the constraints of library policy
- Worked closely with the Development Manager to present grant ideas, create fundable programming and ensure grant requirements were met
- Managed the budget for the library, successfully staying within budget each year
- Successfully kept statistics for and completed the annual state report, ensuring state funding
- Participated in county-wide meetings and trainings for Library Management
- Organized the annual Community Fair, attended by several hundred people
- Managed collection development for the library, including books and audiovisual materials
Youth Services Librarian
Carnegie Library of Homestead
08.2005 - 05.2013
- Designed, scheduled, marketed and implemented programming for children ages 2 to 17
- Promoted the library by creating press releases, flyers and newsletters
- Created a successful Homeschool curriculum including Art and Science classes
- Managed the 'Book Bag Program', an award winning program that provided storytimes and a rotating collection of books for 30 early childhood classrooms each month
- Coordinated the STEAM Lab for teens, highlighting lessons on technology, arts and math
- Purchased material for the Children and Teen section of the library
- Served on Allegheny County Library Association's Summer Reading Planning Committee in 2007 and 2010
- Served on the committee to select the county's online Summer Reading website
- Chosen to participate in the Summer Reading Pilot Program by Allegheny County Library Association
Education
Bachelor of Arts - Education, Studio Art
Kent State University
Kent, Ohio01.2004
Skills
- SAP
- Microsoft Suite
- SharePoint
- EDI and TMS systems
- Customer service
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative II
Westlake Chemical
05.2019 - Current
Customer Service Representative
SolutionStar Settlement Services
05.2013 - 07.2013
Administrative Assistant
Axiall, a Westlake Company
03.2013 - 05.2019
Library Services Director/Youth Services Librarian
Carnegie Library of Homestead
08.2008 - 05.2013
Youth Services Librarian
Carnegie Library of Homestead
08.2005 - 05.2013
Bachelor of Arts - Education, Studio Art
Kent State University
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