Feliciana Midiri
Coatesville
Summary
Detail-oriented team player with experience in event coordination and customer service. Strong communication skills leveraged to streamline operations and resolve guest complaints, ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Counter Person
Cup of Joy
Thorndale
06.2025 - 08.2025
- Prepared and served a variety of beverages and food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas, enhancing customer experience.
- Managed inventory and restocked supplies to support uninterrupted service.
- Handled cash transactions accurately at the register.
- Collaborated with team members to streamline daily operations and improve workflow.
- Assisted customers in selecting menu items.
- Offered information regarding sale promotions and new products.
Hostess and Curbside
MaGerks Pub & Grill
Eagleville
05.2024 - 05.2025
- Greeted and seated guests efficiently to enhance dining experience in a busy environment.
- Managed reservations and waitlists to optimize seating and reduce guest wait times.
- Coordinated with kitchen and wait staff to ensure smooth service flow.
- Provided menu information and answered guest questions effectively.
- Resolved guest complaints professionally, ensuring satisfaction and retention.
- Trained new hosts on procedures and customer service standards.
- Arranged seating layouts for special events to maximize guest comfort.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Host
Applebee's Grill + Bar
Thorndale
03.2023 - 04.2025
- Greeted and seated guests promptly in a welcoming manner.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided menus and explained daily specials to guests.
- Ensured cleanliness and organization of host stand area for efficient guest service.
- Facilitated communication between guests and waitstaff regarding needs and preferences.
- Collaborated with team members to ensure smooth dining experiences.
- Oversaw dining room flow to effectively manage guest wait times.
Education
High School Diploma -
Temple University
Philadelphia, PA05-2029
Skills
- Customer service
- Inventory management
- Team collaboration
- Event coordination
- Communication skills
- Adaptability
- Greeting guests
- Complaint handling
Timeline
Counter Person
Cup of Joy
06.2025 - 08.2025
Hostess and Curbside
MaGerks Pub & Grill
05.2024 - 05.2025
Host
Applebee's Grill + Bar
03.2023 - 04.2025
High School Diploma -
Temple University