Francisco Dosal

• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
• Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
• Received 911 and non-emergency calls and dispatched calls to officers on duty.
• Used specialized software to track and maintain case incident numbers and logs.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
• Enhanced response times by efficiently prioritizing and dispatching emergency calls.

-Provide customer service to patients, visitors & staff

- Establish a security presence by patrolling UPMC hospital & grounds

- Respond to & resolve problems, disputes & unusual circumstances as necessary

- Work as dispatch when needed. Duties include answer phone calls, dispatch officers to calls, monitor cameras, monitor alarm systems, contact outside law enforcement when needed.

- Act as a liaison between security & the 6 OB units of the hospital.

• Applied pesticides to inside and outside of structures utilizing company protocols.
• Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Educated and advised customers on preventive measures to reduce pest infestations.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Delivered food to customers homes/workplace.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.