Gillian Nash
Audubon
Summary
Results-driven professional with experience in customer relationship management, retail leadership, sales support, and client-focused service. Proven ability to build strong relationships, identify customer needs, resolve challenges, and deliver solutions that drive satisfaction and business growth. Experienced in team leadership, employee training, onboarding, territory support, and cross-functional collaboration. Recognized for strong communication skills, attention to detail, adaptability, and the ability to thrive in fast-paced environments while consistently providing exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Education Classroom Aide/1:1 Aide
The Vanguard School
Malvern, PA
06.2021 - 03.2025
- Attendance Tracking
- Special Needs Support
- Maintaining student records
- Classroom management
- Collaborating with teachers and other professionals
- Documenting student progress throughout the school day
- Participating in interdisciplinary and inter-agency meetings as required
- Serving as a mentor for new staff members
- Being a source of information and help substitute teachers assign in the absence of the regular teacher
- Actively participated in at least 20+ hours of staff development activities directly related to the job assignment during each school year
- Organized educational materials for streamlined lesson delivery.
- Supported teachers with administrative tasks, improving workflow.
- Improved classroom management by assisting with student supervision.
- Helped students understand assignments by providing clear explanations.
- Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
- Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
Assistant Manager
La Chic Boutique
West Chester, PA
04.2022 - 09.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Organized company merchandise and displays to increase sales
- Provided guidance to junior staff members during challenging situations
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Sales Associate
Nich Boutique
Collegeville, PA
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hostess/Busser/Pool Server
Chadwicks Restaurant and Bar
Audubon, PA
08.2018 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor of Science - Interdisciplinary Studies
West Chester University of Pennsylvania
West Chester, PA05-2024
High School Diploma -
Methacton High School
Eagleville, PA06-2020
Skills
- Customer Service
- Organizational Skills
- Time Management
- Computer Proficiency
- All Microsoft Software
- Assistant Manager Experience
- Relationship Building
- Sales Support
- Client Relations
- Problem Solving
- Team Leadership
- Customer Retention
- Case Management
- Developmental Disabilities Experience
- Customer Relationship Management
- Nonverbal communication
- Physical Management (Safety Care)
- CPR certified
Certification
- Recognizing and Reporting Child Abuse, FBI
- Driver's License, 08/01/22, 08/01/26
Languages
English
Timeline
Sales Associate
Nich Boutique
11.2022 - 03.2023
Assistant Manager
La Chic Boutique
04.2022 - 09.2024
Special Education Classroom Aide/1:1 Aide
The Vanguard School
06.2021 - 03.2025
Hostess/Busser/Pool Server
Chadwicks Restaurant and Bar
08.2018 - 08.2021
High School Diploma -
Methacton High School
Bachelor of Science - Interdisciplinary Studies
West Chester University of Pennsylvania