HAROLD KEYSER
Birdsboro
Summary
Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.
Overview
15
15
years of professional experience
Work History
Supports Coordinator
Achieving More
07.2024 - Current
- Coordinated client support services to ensure timely access to resources and programs.
- Developed individualized service plans based on client needs and goals.
- Facilitated communication between clients, service providers, and community resources.
- Streamlined processes for case management to enhance efficiency in service delivery.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Program Supervisor
Devereux Advanced Behavioral Health
08.2012 - 06.2023
- Provide direct supervision for staff and clients
- Managed crisis intervention strategies, promoting safety and well-being for all participants.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Conducted regular training sessions to improve team competencies and service delivery.
- Evaluated program effectiveness through data analysis and client feedback integration.
Drug and Alcohol Therapist
Summit Academy
09.2011 - 08.2012
- Lead drug/alcohol group classes
- Complete individual drug/alcohol sessions
- Complete client progress notes
- Provide client assessment to probation, insurance, and judge
Education
Bachelor of Science - Criminal Justice
Mansfield University of Pennsylvania
Mansfield, PA01-2008
Skills
- Time management
- Team collaboration
- Verbal and written communication
- Microsoft Office
- Workload management
Timeline
Supports Coordinator
Achieving More
07.2024 - Current
Program Supervisor
Devereux Advanced Behavioral Health
08.2012 - 06.2023
Drug and Alcohol Therapist
Summit Academy
09.2011 - 08.2012
Bachelor of Science - Criminal Justice
Mansfield University of Pennsylvania