Jeremy Rivito
Erie
Summary
Professional with background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Supports Coordinator
Erie County Care Management
07.2024 - Current
- Manage an individual caseload of 50+ clients with special needs.
- Collaborated with direct support professionals to develop tailored support plans that would provide the best care to clients.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Engaged with clients to identify barriers to access for necessary services.
Associate Director
Chick-fil-A North Greenbush
06.2023 - 05.2024
- Developed and implemented new systems for training new team members
- Developed and implemented new systems for daily operations to ensure guests were being served with the most efficient service
- Established clear expectations and objectives for team members and helped each achieve goals
- Oversaw scheduling while ensuring we were meeting adequate labor costs
- Helped grow our team through the development of leadership candidates, as well as interviewing new job applicants
Teaching Assistant Intern
South Colonie Central School District
09.2023 - 12.2023
- Conducted one-on-one and group tutoring to assist students with difficult lessons
- Assisted instructor with in-class activities
- Helped struggling students with problem areas to build confidence
- Assisted students from non-native backgrounds in improving their English-speaking skills
Shift Manager
Chick-fil-A Clay
03.2018 - 08.2023
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Led and directed team members on effective methods, operations, and procedures
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
- Taught new team members correct procedures for all areas of operations
School-Aged Child Care Site Supervisor
Colonie Youth Center
10.2021 - 05.2023
- Coordinated after-school activities contributing to individual student growth and development
- Built productive, lasting connections with individual students and their caregivers to promote the child's wellbeing
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Planned and guided age-appropriate tasks like reading, crafts and STEM activities
Camp Counselor
Camp Talooli
06.2018 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
Education
Bachelor of Science - Human Development
University At Albany
Albany, NY05.2024
Skills
- Leadership
- Problem-Solving
- Staff Management
- Diversity and Inclusion
- Team Building
- Case management
- Time management
Timeline
Supports Coordinator
Erie County Care Management
07.2024 - Current
Teaching Assistant Intern
South Colonie Central School District
09.2023 - 12.2023
Associate Director
Chick-fil-A North Greenbush
06.2023 - 05.2024
School-Aged Child Care Site Supervisor
Colonie Youth Center
10.2021 - 05.2023
Camp Counselor
Camp Talooli
06.2018 - 08.2021
Shift Manager
Chick-fil-A Clay
03.2018 - 08.2023
Bachelor of Science - Human Development
University At Albany
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