Hardworking and enthusiastic individual looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Aide
Ace Of Hearts Homecare
03.2023 - Current
Provided compassionate personal care and support to clients in daily living activities.
Assisted clients with mobility, ensuring safety and comfort during transitions.
Merchandiser
Merchandising Service Team, Lowes
11.2021 - 04.2023
Collected customer feedback and identified areas for improvement in the customer service process
Improved customer experience by creating a knowledge base that provided customers with self-service options
Provided customers with product information, demonstrating knowledge of product features and benefits
Analyzed customer data to uncover trends and insights, resulting in improved customer service and product development
Delivery Driver
Haddad Accelerated Delivery
05.2021 - 08.2021
Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
Maintained accurate records of delivery details such as invoices and proof of delivery
Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
Maintained a professional attitude and demeanor when interacting with customers
Direct Care Worker
Flagstar Nursing
09.2020 - 01.2021
Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care
Administered medication and monitored vital signs as prescribed by the physician
Maintained detailed records of patient care, including changes in health status, treatments, and procedures
Developed positive relationships with clients and their families
Cashier/ Customer Service
Shop N Save
08.2015 - 05.2018
Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
Followed company policies and procedures to maintain security and integrity of customer data