Summary
Overview
Work History
Education
Skills
Timeline
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James Jackson

Philadelphia

Summary

Dynamic sales leader with a proven track record at Design Within Reach, driving over $2 million in sales and enhancing team performance through effective training and development. Expert in customer experience enhancement and cross-functional collaboration, consistently achieving targets while fostering a culture of excellence and innovation.

Overview

21
21
years of professional experience

Work History

Single Market Account Executive

The RealReal
Philadelphia
05.2024 - Current
  • Cultivated relationships with new and existing clients to secure luxury item consignments.
  • Provided guidance on pricing, fashion trends, and consignment processes for informed client decisions.
  • Achieved and exceeded sales targets through strategic acquisition of high-value consigned items.
  • Leveraged market expertise in luxury brands and trends to manage pricing expectations effectively.

General Manager

Design Within Reach-Herman Miller
Washington D.C.
06.2019 - 12.2024
  • Managed all studio activities, enhancing operational efficiency and productivity.
  • Directed growth and development initiatives for eight account executives.
  • Achieved over $2 million in sales volume, reflecting a 34% year-to-date increase.
  • Led studio to a record-breaking sales year while meeting personal sales targets.
  • Generated $1.2 million in personal sales, overseeing daily studio functions and visual merchandising implementation.

Home Stylist Manager

Anthropologie & Co.- Flagship
Washington, D.C.
06.2018 - 06.2019
  • Oversaw design center operations to create a customer-centric, profitable environment.
  • Managed service experience for styling team, emphasizing talent development and elevated service standards.
  • Cultivated lasting customer connections through exceptional styling experiences.
  • Executed monthly store events to enhance client acquisition and retention strategies.
  • Standardized successful weekly events as operational procedure due to significant impact.

Assistant Store Manager

Anthropologie
Washington D.C.
12.2017 - 06.2018
  • Supported store manager in operational tasks including hiring, training, and scheduling.
  • Developed and staffed store team to achieve company objectives and KPIs.
  • Fostered creative and collaborative culture to enhance team productivity.
  • Maintained high sales floor standards and service quality to optimize customer experience.

Associate Store Manager

West Elm
Logan Circle, Washington D.C.
10.2014 - 12.2017
  • Collaborated with General Manager to cultivate a sales-driven culture, enhancing productivity and achieving sales goals.
  • Oversaw talent acquisition and development to uphold West Elm's customer experience standards.
  • Managed Home styling team to consistently meet KPI targets and operational standards.
  • Partnered with local artists and small businesses to create engaging pop-up events, driving product promotion and enhancing brand visibility.

Home Department Manager

Anthropologie
Baltimore, MD
01.2011 - 10.2014
  • Implemented merchandising concepts and visual standards to enhance product presentation.
  • Drove sales through exceptional customer service, exceeding performance goals.
  • Tracked Home Department sales, identifying key merchandising opportunities for growth.
  • Recruited and staffed according to store needs to ensure optimal operations.

Co-Manager

Express Clothing LLC
Camp Hill, PA
01.2005 - 01.2011
  • Motivated brand sales representatives to exceed sales targets consistently.
  • Recruited and trained new hires to meet brand standards and store needs.
  • Served as men's visual brand manager, enhancing regional merchandising strategies.
  • Led team of 50 staff members to achieve second highest sales volume in region.

Education

Bachelor of Science - Criminal Justice, Psychology

Shippensburg University of Pennsylvania
Shippensburg, PA
12.2005

Skills

  • Sales team development and training
  • Performance management
  • Cross-functional collaboration
  • Succession planning
  • Customer experience enhancement
  • Customer retention strategies
  • Schedule and employee management
  • Staff supervision and development
  • Sales expertise and recruitment

Timeline

Single Market Account Executive

The RealReal
05.2024 - Current

General Manager

Design Within Reach-Herman Miller
06.2019 - 12.2024

Home Stylist Manager

Anthropologie & Co.- Flagship
06.2018 - 06.2019

Assistant Store Manager

Anthropologie
12.2017 - 06.2018

Associate Store Manager

West Elm
10.2014 - 12.2017

Home Department Manager

Anthropologie
01.2011 - 10.2014

Co-Manager

Express Clothing LLC
01.2005 - 01.2011

Bachelor of Science - Criminal Justice, Psychology

Shippensburg University of Pennsylvania

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James Jackson