Jayelynn Carter
Union City
Summary
Dynamic Patient Service Representative with a proven track record at UPMC Magee Women's Specialty Center, excelling in customer service and HIPAA compliance. Skilled in insurance verification and patient intake, I foster trust and satisfaction through empathetic communication and efficient front desk management, enhancing overall patient experience and clinic performance.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Upmc Magee Women's Specialty Center
09.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Paraprofessional
Union City Elementary School
10.2017 - 09.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Education
Medical Secretary - Medical Secretary
Erie Business Center
Erie, PA08.2009
Administrative Assistant - Administrative Assistant
Tri State Business Institute
Fairview, PA07.2006
General Classes - General Studies
Iroquois High School
Erie, PA06.2003
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Front desk supervision
- Patient check-in
- Payment processing
Timeline
Patient Service Representative
Upmc Magee Women's Specialty Center
09.2022 - Current
Paraprofessional
Union City Elementary School
10.2017 - 09.2022
Medical Secretary - Medical Secretary
Erie Business Center
Administrative Assistant - Administrative Assistant
Tri State Business Institute
General Classes - General Studies
Iroquois High School
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