Jennifer Forsythe
Johnstown
Summary
Dynamic supervisor with a proven track record at Sheetz, excelling in customer service and employee training. Recognized for enhancing customer satisfaction and loyalty through effective conflict resolution and operational excellence. Skilled in cash handling and inventory management, consistently promoting a clean and efficient work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Sheetz
Johnstown
09.2005 - Current
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained clean, safe, and well-stocked store areas to optimize operations.
- Supervised cashiers to ensure adherence to company policies during shifts.
- Executed opening, closing, and shift change functions to uphold operational standards.
- Enforced employee conduct and personal hygiene policies consistently.
- Trained new employees on safety protocols and operational processes.
- Prepared staff schedules and assigned duties to promote efficiency.
- Reconciled cash registers at shift end to ensure accurate accounting procedures.
Deli Clerk
Giant Eagle
Johnstown
06.2003 - 09.2005
- Stored food in designated areas according to wrapping, dating, and rotation procedures.
- Welcomed guests and expressed gratitude for their patronage.
- Sliced meats and cheeses while weighing deli items for customers.
- Provided accurate pricing information upon customer request.
- Offered samples to promote specials and increase sales.
- Resolved customer complaints promptly while maintaining professionalism.
- Checked signage and pricing to ensure accurate displays in cases.
- Maintained cleanliness of deli area and equipment to meet health standards.
Education
High School Diploma -
Greater Johnstown Career And Technology Center
Johnstown, PA06-2002
Skills
- Customer service
- Employee training
- Cash handling
- Inventory management
- Staff scheduling
- Conflict resolution
- Read blue prints
- Quality assurance
- Time management
- Multitasking
Certification
- Serv safe
- Ramps certification
Timeline
Supervisor
Sheetz
09.2005 - Current
Deli Clerk
Giant Eagle
06.2003 - 09.2005
High School Diploma -
Greater Johnstown Career And Technology Center
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