Jorge Alexander Palma
Summary
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and develop in fast-paced call center environment. Delivers outstanding customer service by quickly grasping new tools and techniques. Ready to use and develop problem-solving and communication skills in customer support role.
Overview
1
1
year of professional experience
Work History
Call Agent
Tobon Solution Services
03.2024 - 11.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced regular call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
Education
Bachelor of Science - Physical, Chemical And Mathematic Sciences
San Gabriel De La Dolorosa School
Panama Republic Of Panama, West Panama, Arraiján12-2024
Skills
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to organize tracking of jobs and areas of service in spreadsheets.
- Collaborated with team of 4 in the development of customer support.
- Resolved customers needs and issues through organizing support from third party vendors.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Call Agent
Tobon Solution Services
03.2024 - 11.2024
Bachelor of Science - Physical, Chemical And Mathematic Sciences
San Gabriel De La Dolorosa School
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