Joshua Gerald Monastero
Royersford
Summary
Experienced professional with a strong background as a Pharmacy Technician at Wegmans Supermarket and Assistant Manager at Sweetberry Bowls. Skilled in improving workflow efficiency, ensuring patient confidentiality, and delivering excellent customer service. Proficient in medication dispensing, inventory management, team leadership, and problem-solving. Focused on building positive relationships and streamlining operations in fast-paced environments while maintaining high standards of accuracy, compliance, and product quality.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Wegmans Supermarket
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Assistant Manager
Sweetberry Bowls
08.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Associate Of Applied Science In Nursing (ADN) - Nursing
Montgomery County Community College
Blue Bell, PAAssociate Of Science In Public Health - Public Health
Montgomery County Community College
Blue Bell, PA08.2023
High School Diploma -
Dock Mennonite Academy
Lansdale, PA06.2021
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Staff training and development
- Customer rapport
- Policy enforcement
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Patient confidentiality
- Drug inventory control
- Supporting pharmacy operations
Timeline
Pharmacy Technician
Wegmans Supermarket
01.2023 - Current
Assistant Manager
Sweetberry Bowls
08.2021 - 01.2022
Associate Of Applied Science In Nursing (ADN) - Nursing
Montgomery County Community College
Associate Of Science In Public Health - Public Health
Montgomery County Community College
High School Diploma -
Dock Mennonite Academy
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