JUAN CRESPO
Millersville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
2010
2010
years of post-secondary education
Work History
Pharmacy Technician
Penn Medicine Lancaster General Hospital
Lancaster
04.2025 - Current
- Prepared and dispensed medications accurately for patient care.
- Processed prescriptions using pharmacy management software, contributing to timely medication delivery.
- Educated patients on proper medication usage and side effects.
- Verified expiration dates on medications to ensure safety, preventing dispensing of expired products.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured compliance with safety regulations and hospital policies consistently.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders effectively.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications.
Patient Care Host
Lancaster General Health Penn Medicine
Lancaster
09.2024 - Current
- Delivered exceptional customer service by proactively identifying and addressing patient needs.
- Works directly with patients in selecting meals, and communicates those selections to the production staff.
- Assists in the assembly of meals and serves the meal to the patient.
- Assures that meal selections meet guidelines for modified diets, per the diet manual.
- Ensured that all dishes were prepared in accordance with established safety and sanitation guidelines.
- Adhered to all company policies regarding food handling procedures and health regulations.
- Maintained cleanliness of work area, including all cooking surfaces, utensils, equipment, and refrigerators.
- Garnished and arranged plated meals.
- Maintained clear communication with patient care team members and provided assistance to support patient care.
- Supported team objectives by completing related tasks and collaborating with colleagues as needed.
Customer Service /Credit Specialist/Delivery Driver
Rent A Center Warehouse & Retail Store
Lancaster
10.2020 - 09.2023
- Handled customer inquiries, complaints, billing questions, payments, and service requests.
- Ensured customer satisfaction by proactively addressing needs and resolving concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Cultivated positive customer relationships through friendly and attentive interactions.
- Provided accurate information about products and services to customers.
- Monitored order progress from initiation to delivery to guarantee timely service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Lead Material Handler
Goodwill
Lancaster
- Supervised material handling operations to enhance workflow efficiency.
- Coordinated inventory management to maintain accurate stock levels.
- Organized and monitored storage areas for optimal material placement and space utilization.
- Trained team members on safety protocols and material handling techniques to improve compliance and safety awareness.
- Trained other staff members on proper use of material handling equipment and safety protocols.
- Ensured compliance with safety regulations when operating material handling equipment.
- Moved products and materials using pallet jacks, forklifts, or dollies.
- Utilized forklift to move inventory items.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Identified damaged or defective products and reported them immediately to supervisor or management team.
- Organized shipments and prepared items for distribution to stores.
Education
L.A.P.C.S
Lancaster, USASkills
- Customer service
- Bilingual
- Task prioritization
- Detail-oriented
- Team collaboration
- Adaptable to change
- Multitasking and organization
- Product knowledge
- Time management
- Data entry
- Punctuality and reliability
- Problem-solving
- Positive and professional
- Retail sales customer service
- Carpet removal
- Very Minor Plumbing
- Plastering and sanding
- Painting
- Some skill with sink installation
- Removing P traps
Timeline
Pharmacy Technician
Penn Medicine Lancaster General Hospital
04.2025 - Current
Patient Care Host
Lancaster General Health Penn Medicine
09.2024 - Current
Customer Service /Credit Specialist/Delivery Driver
Rent A Center Warehouse & Retail Store
10.2020 - 09.2023
Lead Material Handler
Goodwill
L.A.P.C.S