Julie Brooksher
New Castle
Summary
Self-motivated professional with extensive experience in customer service and case management. Demonstrates exceptional communication and empathy, ensuring high client satisfaction while effectively managing multiple priorities in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Telecommunicator/Dispatcher
Lawrence County Department of Public Safety
New Castle
05.2025 - Current
- Answered and prioritized emergency and non-emergency 911 calls for police, fire, and EMS, ensuring rapid response times
- Dispatched and coordinated emergency responders according to established protocols, optimizing resource allocation
- Provided pre-arrival emergency instructions to callers, enhancing caller safety and outcomes
- Monitored responder status and maintained communication for officer and public safety, minimizing risks during incidents
- Managed multiple incidents simultaneously in fast-paced, high-stress environment, ensuring ensuring composure and accuracy
- Obtained and documented critical incident information using CAD systems, enhancing data integrity for emergency response
- Maintained confidentiality and complied with all departmental and legal standards, ensuring sensitive information protection
Administrative Technician/Case Management
West Central Job Partnership
New Castle
02.2023 - 05.2025
- Interviewed and guided clients to identify and remove barriers, leading to higher client success rates
- Performed intake, case noting, and file monitoring, ensuring accurate and up-to-date client records
- Established and maintained accurate records, supporting efficient case management
- Assisted with all program applications, enrollment, changes, and terminations on data systems, streamlining administrative processes
- Conducted desk reviews of various systems, identifying process improvements
- Developed and facilitated workshops that enhanced participant skills and contributed to improved program outcomes
- Prepared and performed orientations for single clients and groups, increasing client engagement and understanding
- Marketed and enrolled participants for career fairs, resulting in increased event attendance and greater program visibility
- Managed contracts, supporting program operations and vendor relationships
Chiropractic Assistant
Mahle Chiropractic
New Castle
03.2021 - 02.2023
- Assisted Dr.'s by prepping treatment rooms and taking detailed notes for treatment plans, supporting quality care
- Physically applied multiple therapies prescribed by doctors, supporting patient treatment plans
- Greeted patients and guided them through paperwork and insurance, improving overall patient experience
- Updated patient electronic medical records, ensuring accuracy and compliance with regulations
- Processed insurance claims and private billing, facilitating timely reimbursements
- Answered calls and scheduled patients, optimizing appointment flow
- Provided administrative support to the front desk, improving office efficiency
Lead Teacher/ Room Supervisor
Bright Star Learning Center
New Castle
03.2019 - 03.2021
- Created lesson plans to meet the needs of each child, supporting individualized learning
- Scheduled staff to cover classroom obligations, ensuring consistent supervision and support for student learning
- Performed and recorded observations of age-appropriate milestones, tracking child development and informing instructional strategies
- Provided physical and emotional care of children, fostering a supportive environment
- Communicated with parents or guardians about daily activities, behaviors, and related issues, providing support and guidance to strengthen family relationships
Provider Support Desk Representative/Medical Service Representative
Liberty Mutual Insurance
New Castle
06.2015 - 03.2019
- Provided excellent customer service to Providers, Attorneys, and Claimants calling for information on medical bills and claims, resolving inquiries efficiently
- Handled an average of 90 calls a day in a high-speed environment while working in multiple systems simultaneously, maintaining high productivity
- Maintained knowledge of billing processes and regulations in all states, ensuring compliance and accuracy
- Utilized concise oral and written communication skills to build relationships with internal and external customers, ensuring timely and accurate transaction processing
- Delivered guidance on inquiries and issues using knowledge of medical terminology and coding, facilitating effective issue resolution
- Facilitated huddles and meetings, sharing information and guidance with coworkers as part of leadership program, strengthening team collaboration
Education
High School Diploma -
New Castle High School
New Castle, Pa05-1999
Skills
- Incident Prioritization
- Customer support
- Conflict resolution
- Case Management
- Patient Care
- Appointment scheduling
- Attention to detail
- Multitasking
- Data entry accuracy
- Organizational skills
- Interpersonal communication
- Contract Management
Certification
- Career Coach and Advisor Certificate
- CPR Certification
- First Aid Certification
- Emergency Medical Dispatch Certificate
- Emergency Police Dispatch Certificate
- Emergency Fire Dispatch Certificate
Timeline
911 Telecommunicator/Dispatcher
Lawrence County Department of Public Safety
05.2025 - Current
Administrative Technician/Case Management
West Central Job Partnership
02.2023 - 05.2025
Chiropractic Assistant
Mahle Chiropractic
03.2021 - 02.2023
Lead Teacher/ Room Supervisor
Bright Star Learning Center
03.2019 - 03.2021
Provider Support Desk Representative/Medical Service Representative
Liberty Mutual Insurance
06.2015 - 03.2019
High School Diploma -
New Castle High School