Justin Costello
KINGSTON
Summary
Dynamic professional with extensive experience in sales and team management. Proven track record in fostering positive work environments and delivering exceptional customer service. Achievements include significant increases in customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Edwardsville
2017.02 - 2026.01
- Assisted customers in selecting home improvement products and solutions.
- Educated customers on product features to emphasize benefits.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Managed special orders, ensuring timely follow-up with customers.
- Collaborated with team members to maintain a clean, organized sales floor.
- Participated in promotional events to enhance customer engagement.
- Built strong relationships with key accounts through regular visits.
- Greeted customers, providing comprehensive assistance throughout their shopping experience.
Department Manager
Lowes Home Improvment
Edwardsville
2011.10 - 2017.01
- Executed targeted merchandising plans to achieve department sales goals.
- Coached new staff members on department policies and procedures.
- Fostered a positive work environment that promoted teamwork and collaboration.
- Resolved customer complaints promptly to maintain strong client relationships.
- Collaborated with other departments to ensure seamless operational flow.
- Managed inventory levels effectively to minimize waste and maximize availability.
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Motivated staff through supportive leadership, promoting team participation.
Executive Assistant to the President
Darroff Design Inc + DDI Architects
Philadelphia
2005.02 - 2011.07
- Managed daily schedules for president and coordinated appointments with precision.
- Organized and maintained president's calendar, scheduling meetings and appointments efficiently.
- Coordinated travel arrangements, ensuring seamless itineraries, accommodations, and transportation for president.
- Handled confidential correspondence on behalf of president, ensuring discretion.
- Maintained detailed records of sensitive documents to protect company integrity.
- Facilitated effective office communications by managing incoming calls and emails for president.
- Conducted research on topics relevant to executive management decision-making.
- Supported event planning through logistics coordination and vendor management, ensuring successful execution.
Education
Bachelor of Arts - Theater Arts
Fordham University
New York, NY2001-05
Skills
- Product knowledge
- Sales forecasting
- Customer relationship management
- Customer engagement
- Customer service
- Complaint resolution
- Merchandising strategies
- Inventory management
- Project planning
- Training and development
- Team collaboration
- Effective communication
- Problem solving
- Relationship building
- Time management
- Document preparation
- Office administration
- Technical troubleshooting
- Microsoft Office
- CAD software
- Document handling
- Calendar management
- Travel coordination
- Presentation development
- Proofreading
- Proper phone etiquette
- Proofreading
- Project planning
Accomplishments
- 2x Lowes Executive Service Star Recipient, 2024
- Lowes Executive Service Star Recipient, 2023
Timeline
Sales Specialist
Lowes Home Improvment
2017.02 - 2026.01
Department Manager
Lowes Home Improvment
2011.10 - 2017.01
Executive Assistant to the President
Darroff Design Inc + DDI Architects
2005.02 - 2011.07
Bachelor of Arts - Theater Arts
Fordham University