Kama Branka

• Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Serve food and beverages promptly with focused attention to customer needs.
• Work with Toast POS system to place orders and manage bills.
• Take phone calls, book in reservations, and make sure the reserved tables are laid out accordingly.
• Work as a team to accomplish tasks.

SDistributed and organized products, both in the backroom and on the floor to maintain product availability and appearence.

• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.
• Educated clients on what product would be best for them based on what their wants/ needs are.
• sold credit cards.

• Trained and mentored new staff members to ensure consistent service quality.
• Used social media to promote the restaurants and their up coming events.
• Checked in with hostesses and made sure everything ran smoothly with reservations and flows of service when seating.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Handled guest complaints with understanding and diplomacy to find a satisfactory resolution.

• Answered general questions about parking fees, facilities, and directions.
• Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
• Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
• Handled large sums of cash and kept track of how much I had on hand.
• Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.