Karla Kibe
-
Latrobe ,Pa
Summary
Dynamic and results-driven professional with extensive experience in commercial cleaning management at Environment Control. Proven ability in team supervision and motivation, ensuring high standards of hygiene and safety. Skilled in operating industrial cleaning equipment and fostering collaboration among team members to achieve operational excellence. Committed to delivering exceptional customer service and maintaining a pristine environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader/Cleaner
GC Commercial Cleaning
Pittsburgh, Pennsylvania
03.2020 - 04.2024
- Operated industrial cleaning equipment such as floor scrubbers and carpet extractors to ensure thorough cleaning of various surfaces and materials.
- Performed daily cleaning tasks in commercial spaces, including dusting, vacuuming, and sanitizing surfaces to maintain a hygienic environment for employees and visitors.
Customer Service Representative
Zulily
Latrobe, PA
02.2022 - 10.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided exceptional customer support by addressing inquiries and resolving issues through phone, email, and live chat channels.
Commercial Cleaning Manager
Environment Control
Pittsburgh , Pennsylvania
03.2019 - 04.2020
- Trained new staff on proper cleaning techniques and safety protocols, fostering a knowledgeable team environment.
- Conducted regular inspections of cleaning equipment to ensure functionality and compliance with health regulations, preventing operational downtime.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Evaluated employee performance and developed improvement plans.
Commercial Cleaning
Environment Control
Pittsburgh , Pennsylvania
03.2012 - 03.2019
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Education
High School Diploma -
Derry Area Senior High-School
Derry, Pennsylvania 05.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Certification
Microsoft 365 Fundamentals
Timeline
Microsoft 365 Fundamentals
04-2025
Customer Service Representative
Zulily
02.2022 - 10.2022
Team Leader/Cleaner
GC Commercial Cleaning
03.2020 - 04.2024
Commercial Cleaning Manager
Environment Control
03.2019 - 04.2020
Commercial Cleaning
Environment Control
03.2012 - 03.2019
High School Diploma -
Derry Area Senior High-School
05.2001 -
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