Summary
Overview
Work History
Education
Skills
Timeline
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Khalyna Burnett

Jenkintown

Summary

Dynamic professional with a proven track record at Whole Foods Market Inc, excelling in budget management and staff oversight. Skilled in SAP software and data entry, I effectively drive sales and enhance customer satisfaction through strategic problem-solving and exceptional communication. Committed to achieving financial targets while fostering team collaboration.

Overview

5
5
years of professional experience

Work History

Branch Representative

Police and Fire Federal Credit Union
Wyncote
09.2024 - Current
  • Increased sales revenue with targeted marketing strategies, and cross-selling products to existing and new members.
  • Managed high-volume transactions during peak hours while maintaining attention to detail.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered member inquiries regarding account balances, transaction history, service charges, and interest rates.

Supervisor/Order Writer

Whole Foods Market Inc
04.2023 - Current
  • Monitors and acts upon open PO reports for both purchases and credits in an accurate and timely manner.
  • Managed budgets effectively by tracking expenses, analyzing variances, and making adjustments as needed to stay within financial targets.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Collaborated with department management to oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Customer Service Representative

Kremp Florist
11.2023 - 05.2024
  • Answered constant flow of customer calls with minimal wait times.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Completed accurate order entry and data verification.

Sales Leader

Wild Fork Foods
10.2021 - 09.2023
  • Assisted customers with returns and exchanges, resolving issues efficiently while maintaining a courteous demeanor.
  • Used SAP software to complete Cycle Counts of inventory weekly.
  • Coordinated marketing strategies and product layout to create brand awareness and drive sales.
  • Completing opening and closing procedures as integral member of store staff.

Crew Member

Trader Joe's
12.2019 - 10.2021
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Handled POS system transactions like credit, debit, and checks.
  • Operated pallet jacks to unload items from truck every morning, broke down 3-4 pallets daily, and Stocked shelves.
  • Processed spoilage and donations every morning.

Education

High School Diploma -

Frankford High School
Philadelphia, PA

Skills

  • Staff management
  • SAP software
  • Data entry
  • Order processing
  • Account management
  • Call center
  • Training and mentoring

Timeline

Branch Representative

Police and Fire Federal Credit Union
09.2024 - Current

Customer Service Representative

Kremp Florist
11.2023 - 05.2024

Supervisor/Order Writer

Whole Foods Market Inc
04.2023 - Current

Sales Leader

Wild Fork Foods
10.2021 - 09.2023

Crew Member

Trader Joe's
12.2019 - 10.2021

High School Diploma -

Frankford High School

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Khalyna Burnett