Leah Manning
Easton
Summary
Adaptable and organized professional with over a decade of experience in administration, training, and customer service. Skilled in team leadership, onboarding, and compliance management. Known for clear communication, empathy, and the ability to build positive relationships with customers, staff, and leadership teams.
Overview
14
14
years of professional experience
Work History
Assistant Administrative Director
Chick-fil-A
03.2021 - 10.2024
- Organize back-office systems and streamline communication processes to enhance efficiency.
- Ensure compliance with local, state, and federal regulations.
- Recruit, interview, and onboard team members and leaders.
- Manage administrative paperwork and order uniforms for new hires.
- Assist with special projects and support front-line customer service.
Training Director
Chick-fil-A
01.2011 - 01.2015
- Led recruitment, interviewing, and onboarding processes for various positions.
- Designed and facilitated training programs for all new hires, ensuring alignment with company standards.
- Coordinated orientations, tracked performance, and evaluated training outcomes.
- Managed uniform ordering and maintained training documentation.
Intern
Adolescent Transitions
01.2012 - 12.2012
- Assisted and led individual and group therapy sessions.
- Participated in family therapy and case management, including intakes, client notes, and administrative tasks.
Education
Bachelor of Science - Psychology
East Stroudsburg University
East Stroudsburg, PA01.2012
High School Diploma -
Nazareth Area High School
Nazareth, PA01.2008
E.D.S. - School Psychology
California University of Pennsylvania
California, PASkills
- Staff recruitment and selection
- Customer service excellence
- Team leadership and collaboration
- Organizational skills
- Time management strategies
- Adaptability and flexibility
- Problem-solving techniques
References
Available upon request.
Volunteer Leadership
- Youth Leader, Cornerstone Church, 01/19-Present
- Youth Leader, Faith Assembly, 01/15-01/01/19
References
References available upon request.
Timeline
Assistant Administrative Director
Chick-fil-A
03.2021 - 10.2024
Intern
Adolescent Transitions
01.2012 - 12.2012
Training Director
Chick-fil-A
01.2011 - 01.2015
Bachelor of Science - Psychology
East Stroudsburg University
High School Diploma -
Nazareth Area High School
E.D.S. - School Psychology
California University of Pennsylvania
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