Levi Fleck
Jonestown
Summary
Adept at managing high-stakes environments, I leveraged strong communication and quick decision-making skills at Hollywood Casino, enhancing customer satisfaction and ensuring compliance with gaming regulations. My background as an Infantry Team Leader honed my leadership and reliability, contributing to a positive and efficient workplace. Continuously seeking growth, I excel in fast-paced settings, driving team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Poker Dealer
Hollywood Casino at Penn National Race Course
10.2024 - Current
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Heavy Equipment Operator
DOLI Construction Corporation
01.2024 - 10.2024
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Construction Laborer
DOLI Construction Corporation
08.2020 - 01.2024
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Table Games Assistant Pit
Hollywood Casino at Penn National Race Course
07.2019 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened guest relationships through consistent communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Organized and optimized any given tasks to ensure productive outcomes.
Table Games Floor Supervisor
Hollywood Casino at Penn National Race Course
01.2017 - 07.2019
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
Dual Rate Table Games Dealer
Hollywood Casino at Penn National Race Course
03.2016 - 01.2018
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
- Adapted communication styles based on diverse guest demographics to provide personalized service within a multicultural setting.
- Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.
Table Games Dealer
Hollywood Casino at Penn National Race Course
02.2012 - 03.2016
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
Infantry Team Leader
United States Marine Corps
10.2009 - 10.2015
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
2 Years - Business
Harrisburg Area Community College
Harrisburg, PADiploma -
Lebanon High School
Lebanon, PASkills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Positive customer experience
- Casino procedures
- Game rules and regulations
- Strong mathematical skills
- Excellent customer service
- Effective time management
Timeline
Poker Dealer
Hollywood Casino at Penn National Race Course
10.2024 - Current
Heavy Equipment Operator
DOLI Construction Corporation
01.2024 - 10.2024
Construction Laborer
DOLI Construction Corporation
08.2020 - 01.2024
Table Games Assistant Pit
Hollywood Casino at Penn National Race Course
07.2019 - 03.2020
Table Games Floor Supervisor
Hollywood Casino at Penn National Race Course
01.2017 - 07.2019
Dual Rate Table Games Dealer
Hollywood Casino at Penn National Race Course
03.2016 - 01.2018
Table Games Dealer
Hollywood Casino at Penn National Race Course
02.2012 - 03.2016
Infantry Team Leader
United States Marine Corps
10.2009 - 10.2015
2 Years - Business
Harrisburg Area Community College
Diploma -
Lebanon High School
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