Qualified Multiline Representative versed in investigating complex coverage and liability for accurate claims outcomes. Friendly and upbeat team player with organized and disciplined approach.
Overview
10
10
years of professional experience
Work History
Multiline Representative
Progressive
10.2024 - Current
Handled complex claims involving special lines products, navigating challenging coverage concerns with accuracy and urgency.
Reviewed and analyzed claimant and attorney demands to develop well-supported settlement recommendations.
Leveraged advanced negotiation tactics to secure accurate diminished value settlements, achieving mutually agreeable outcomes without litigation.
Claims Generalist Associate
Progressive
07.2023 - 10.2024
Demonstrated expert knowledge and application of PA Auto Policy, allowing for accurate coverage recommendations.
Efficiently investigated complex coverage issues such as recent policy inceptions, material coverage changes, unlisted vehicles, etc. to find coverage for our customers.
Managed a wide variety of unique auto claims including total losses, single vehicle accidents, and complex liability investigations involving multiple parties.
Remodeling Production Manager
Home-Time Renovation, LLC.
11.2020 - 07.2023
Prepared home renovation contracts, fulfilling them through sourcing materials, negotiating bids with subcontractors, and scheduling all work through completion.
Identified supply problems and developed creative solutions to prevent delays.
Conferred with manager, sales team, and foreman to revise plans and achieve demanding targets.
Floor Supervisor, Catering & Events Manager
Bleu Market and Kitchen
12.2018 - 10.2020
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Met with clients to outline desired goals and prepared quotes for overall catering costs, promoting catering packages with most profitable outcomes without sacrificing client needs.
Chiropractic Assistant
Bergman Family Chiropractic
07.2015 - 11.2018
Reviewed and interpreted patient charts, treatment notes, and diagnostic reports to support accurate care documentation.
Authored phone scripts, trained colleagues on phone communication
Managed communication for diverse patient base- often in severe pain and very vulnerable, enhancing patient outcomes by providing education on procedures and physician instructions.