Lisette Osorio
Reading
Summary
Dependable Coordinator providing excellent team work but also works well independent. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines, as well as a strong work ethic Creative problem solver with strong analytical and critical thinking skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Penske Roadside Coordinator
Penske
03.2023 - Current
- Provide emergency roadside assistance to customers 24/7, 365 days a year
- Assess and diagnose vehicle failures through careful inquiry
- Dispatch appropriate service to customers based on the nature of each breakdown
- Answer customer inquiries regarding the maintenance and operations of over 200,000 consumers, commercial and full service leasing vehicles nationwide.
Realtor
United Real Estate Strive 212
01.2019 - Current
- Promotes sales of properties through open houses, engagement of multiple listing services, digital and paper marketing campaigns.
- Excellent communication with buyers, sellers and renters to understand property needs, timelines and budgets.
- Develop positive relationships w/lenders, appraisers, home inspectors and escrow companies.
- Facilitated necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases to increase operational efficiency.
Court Order Processor II (Covid Pandemic Lay Off)
Santander Bank
01.2016 - 03.2020
- Responsible for processing subpoenas in timely manner.
- Researching to see if customers had existing accounts and providing notice to them.
- Notifying courts of such accounts and providing documents to them.
- Notifying courts of such accounts and providing documents all documents needed.
- Administrative duties included copying, faxing, emailing, preparing all paperwork for attorneys and paralegals.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
City Mail Carrier
United States Post Office
02.2013 - 11.2016
- Responsible for mail delivery for regular carriers absence
- Responsible for sorting mail and parcels
- Delivering Amazon and USPS packages
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Education
GED -
Reading High School
Reading, PA06-1997
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Work Planning and Prioritization
- MS office
- Presenting ideas and plans
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Phone and email etiquette
Timeline
Penske Roadside Coordinator
Penske
03.2023 - Current
Realtor
United Real Estate Strive 212
01.2019 - Current
Court Order Processor II (Covid Pandemic Lay Off)
Santander Bank
01.2016 - 03.2020
City Mail Carrier
United States Post Office
02.2013 - 11.2016
GED -
Reading High School
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