LORI MARTIN

• Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
• Assisted policyholders in understanding coverage options, helping them make informed decisions about their insurance needs.
• Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
• Continuously sought professional development opportunities, staying abreast of industry changes and advancements to better serve clients and improve claim handling skills.
• Developed strong relationships with clients, increasing trust and loyalty in our services.
• Maintained compliance with state regulations by keeping up-to-date on laws and policies governing liability insurance.
• Identified fraudulent claims by conducting thorough investigations and coordinating with law enforcement agencies.
• Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.

• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Established relationships with clients and insurance companies to foster timely claims resolution.
• Analyzed information gathered by investigation and report findings and recommendations.
• Review facts of loss from all parties to determine liability
• Review bodily injury claims from both claimants and attorneys, determine and negotiate appropriate settlements.
• Review and settle incoming subrogation demands, included pro rated settlements between multiple parties.
• Verify coverage for and handle UM/UIM claims
• Work directly with lien holders and salvage vendors on total loss of insured and claimant vehicles.
• DE Adjuster license is current.
• Work directly with SIU on to determine potential fraud.

Process title work in an efficient and time sensitive manner while maintaining a high degree of work quality.

• Performed routine data entry or other office support activities, including creating, distributing or filing documents.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Worked with Insurance companies to understand needs and provide excellent service.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.

• Work one on one with clients to create a personalized experience and images that help improve confidence, personal image and self worth.
• Manage invoices, bookkeeping, client interaction, bookings and photo shoots, and website design.
• Communicate with suppliers to ensure quality products and timely delivery.
• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
• Digitally edit photos to enhance appearance.

• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
• Investigated staff out-of-balance conditions and instituted corrective procedures.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Set up and modified patient profiles in system to include current information such as medications and insurance details.
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• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Maintained accurate patient records and requests for medication refills.

Worked one on one with patients to obtain financial assistance for prescriptions.

Assisted front end staff with scheduling, filing, and completing medical forms