MARIE DOR
Philadelphia
Summary
Hospitality professional skilled in delivering high-quality service and maintaining cleanliness in fast-paced environments. Demonstrates adaptability and a proactive approach to problem-solving, ensuring guest satisfaction and operational excellence through effective teamwork and attention to detail.
Overview
8
8
years of professional experience
Work History
Front Desk & Hospitality Associate | Assembly Rooftop Lounge
Logan Hotel
07.2024 - Current
- Greeted guests, answered calls, managed seating lists, and resolved customer concerns to enhance guest satisfaction.
- Assisted guests with check-in and check-out processes, facilitating smooth arrivals and departures for optimal guest experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, achieving positive resolutions that encouraged repeat business.
- Ensured a positive experience for all guests and supported team operations.
- Supported food and beverage operations by serving meals and maintaining dining area standards.
- Collaborated with team members to streamline operational procedures for improved efficiency.
- Executed daily tasks in adherence to hotel policies, enhancing service consistency across departments.
- Adapted quickly to changing priorities while managing multiple guest requests simultaneously.
- Developed strong communication skills and the ability to multitask under pressure.
- Trained new staff on hospitality protocols, fostering a collaborative team environment for optimal service delivery.
- Participated in training sessions for new hires, fostering a knowledgeable workforce.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
Food Service Volunteer
Church
11.2017 - 12.2020
- Served meals to guests with professionalism, ensuring an enjoyable dining experience.
- Collaborated with fellow volunteers to foster a welcoming atmosphere for guests at charity events.
- Set up tables and buffets according to event specifications, contributing to overall presentation success.
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Improved food safety by maintaining clean and organized work spaces throughout the shift.
- Assisted with inventory management and restocked supplies to support kitchen operations.
- Represented the organization positively during public-facing events, enhancing relationships with local community members.
Education
High School Diploma -
Science Leadership Academy At Berber
Philadelphia Pa 06-2024
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05-2028
Skills
- Attention to detail
- Safety and cleaning training
- Customer service
- Customer service & communication
- Multilingual proficiency
- Fast-paced adaptability
- Teamwork
- Collaboration and teamwork
- Customer service
- Time management
- Multitasking
- Problem-solving
- Analytical skills
- Reliable, punctual, and highly motivated
- Physical stamina
Experience
01-2023
Languages
- English
- Haitian Creole (Fluent)
- French (Fluent)
Timeline
Front Desk & Hospitality Associate | Assembly Rooftop Lounge
Logan Hotel
07.2024 - Current
Food Service Volunteer
Church
11.2017 - 12.2020
High School Diploma -
Science Leadership Academy At Berber
Bachelor of Arts - Criminal Justice
Temple University