Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marla Batista

Lancaster

Summary

Results-driven professional with over four years of experience in patient access and office administration. Skilled in managing electronic health records and coordinating pre-authorizations, contributing to streamlined operations and improved patient experiences.

Overview

9
9
years of professional experience

Work History

Patient Access Assistant II

Wellspan Health
Lancaster
02.2022 - Current
  • Conducts patient interview to collect accurate financial, biographic and demographic information for registration.
  • Schedules patient appointments within established parameters.
  • Handles walk in patients in the appropriate manner.
  • Answer telephones, routes callers, takes messages and provides routine information to callers.
  • Assist with office operations , special initiatives and projects as requested.
  • Reconciles Daily Cash and verifies account balances.
  • Works with appropriate sources to coordinate pre authorizations for different procedures / testings.
  • Verifies insurances benefits assigned to the organization to determine if insurance coverage meets appropriate standards.

Patient Office Assistant

Union Community Care
Lancaster
12.2016 - 02.2022
  • Utilized electronic health record systems to update patient information accurately.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.

Education

Graduate Certificate - Legal Studies

MBTI BUSSINESS TRAINING INSTITUTE
San Juan PR
08-2009

Skills

  • Patient registration
  • Electronic health records
  • Insurance verification
  • Appointment scheduling
  • Financial reconciliation
  • Medical terminology
  • Problem solving
  • Epic EMR
  • Athena EMR
  • Navinet
  • Availity
  • RadMD
  • Promise
  • UHC

Languages

Spanish
Native/ Bilingual

Timeline

Patient Access Assistant II

Wellspan Health
02.2022 - Current

Patient Office Assistant

Union Community Care
12.2016 - 02.2022

Graduate Certificate - Legal Studies

MBTI BUSSINESS TRAINING INSTITUTE
Marla Batista