Matthew J. Serino
Old Forge
Summary
Experienced in gambling industry operations, including handling cash transactions and maintaining accurate financial records. Skilled in customer service, providing quick and courteous responses to inquiries and ensuring a positive gaming experience for patrons. Demonstrated ability to work efficiently under pressure, managing multiple tasks simultaneously while adhering to strict regulatory compliance. Made significant contributions to team efforts by streamlining booth operations, reducing wait times for customers, and improving overall satisfaction ratings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Slot Attendant/Manager
MoheganSun Pennsylvania
Wilkes-Barre
03.2021 - Current
- Monitored slot machines for proper operation and customer satisfaction.
- Assisted guests in understanding machine functions and gameplay rules.
- Maintained cleanliness and organization of gaming areas and equipment.
- Ensured compliance with gaming regulations and company policies during shifts.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
Slot Attendant/Supervisor
Mohegan Sun Pennsylvania
Wilkes-Barre
03.2017 - 03.2021
- Assisted guests with slot machine operations and troubleshooting issues.
- Collaborated with team members to optimize workflow during peak hours.
- Reported equipment malfunctions promptly to maintenance for timely repairs.
- Maintained a professional attitude with guests while providing excellent customer service.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
Slot Attendant
Mohegan Sun Pennsylvania
Wilkes-Barre
11.2012 - 03.2017
- Assisted guests with slot machine operations and game rules.
- Provided excellent customer service to enhance guest experiences.
- Resolved guest inquiries and issues related to slot machines.
- Collaborated with team members to ensure smooth gaming operations.
- Reported malfunctions or technical issues to maintenance for timely repairs.
Cook
Mohegan Sun Pennsylvania
Wilkes-Barre
06.2011 - 11.2012
- Maintained cleanliness and organization of kitchen areas and equipment.
- Collaborated with team members to ensure timely meal delivery.
- Adhered to food safety guidelines and sanitation standards consistently.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Used standardized recipes and other instructions to prepare food.
Education
High School Diploma -
Seton Catholic High School
Pittston, PA06-2003
Some College (No Degree) - Marketing
Clarion University of Pennsylvania
Clarion, PASkills
- Slot machine operation
- Equipment maintenance
- Customer assistance
- Gaming regulations
- Technical troubleshooting
- Guest relations
Certification
G2 gaming license in Pennsylvania (current)
Additional Training
- Microsoft Suites - Outlook Excel, Publisher
- Knowledge of sportsbook and table games
- Experience in customer facing roles
- Player rating - hostviz, greetviz and acsc systems
Timeline
Slot Attendant/Manager
MoheganSun Pennsylvania
03.2021 - Current
Slot Attendant/Supervisor
Mohegan Sun Pennsylvania
03.2017 - 03.2021
Slot Attendant
Mohegan Sun Pennsylvania
11.2012 - 03.2017
Cook
Mohegan Sun Pennsylvania
06.2011 - 11.2012
High School Diploma -
Seton Catholic High School
Some College (No Degree) - Marketing
Clarion University of Pennsylvania
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