Melissa Finegan
Olyphant
Summary
Sharp individual with solid history in providing emergency medical services. Possesses substantial knowledge of emergency medical procedures, medical equipment and technology. Proven track record to remain calm and composed in high-stress emergency situations. Fast-thinking Emergency Medical Technician with 25 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care. Commended individual highly knowledgeable of medical terminology . Proven record of providing prompt responses to medical emergencies. Offers technical skills to accurately complete documentation and paperwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Therapy Dog Handler
The Wright Center For Primary Care
08.2023 - Current
- Transported dogs safely and maintained clean driving record.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Contributed positively to the overall atmosphere within the workplace by fostering camaraderie among coworkers through teamwork initiatives on complex projects such as event planning and community outreach.
- Coordinated with veterinarians to manage dogs' health care, ensuring timely vaccinations and treatments for illnesses.
EMT-Basic
Pennsylvania Ambulance
02.2014 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information. Mfinegan
Childcare Provider
Self Employed
01.2009 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Liaised with parents and guardians to discuss child progress.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
Paid Staff Supervisor
Dickson City Community Ambulance Association
05.2003 - 01.2009
- Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
- Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 8 employees.
Education
High School Diploma -
Scranton High School
Scranton, PA06.1993
Skills
- Time Management
- Good Driving Record
- Customer Service
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- CPR and First Aid
- Medical Recordkeeping
- Certified in CPR/AED
- Basic Trauma Life Support
- Emergency Medical Technician (EMT)
- Dispatcher Communication
- Patient Data Analysis
Timeline
Therapy Dog Handler
The Wright Center For Primary Care
08.2023 - Current
EMT-Basic
Pennsylvania Ambulance
02.2014 - Current
Childcare Provider
Self Employed
01.2009 - Current
Paid Staff Supervisor
Dickson City Community Ambulance Association
05.2003 - 01.2009
High School Diploma -
Scranton High School
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