Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Michael Uranker

Wexford

Summary

Highly motivated, customer-oriented food service manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excels in communication, problem-solving, and adaptability, ensuring effective team collaboration, and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Panera Bread
Pittsburgh
05.2023 - 05.2025
  • Trained employees on duties, policies and procedures.
  • Analyzed market trends to inform business decisions and strategies.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted inspections to ensure compliance with food safety standards.
  • Created schedules and monitored payroll to remain within budget.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Assistant General Manager

Panera Bread
Pittsburgh
04.2021 - 04.2023
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.
  • Delegated work to staff, setting priorities and goals.

Shift Supervisor

Panera Bread
Pittsburgh
03.2017 - 03.2021
  • Resolved customer complaints in a timely manner.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Trained new employees on company policies and procedures.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Associate

Panera Bread
Pittsburgh
01.2018 - 01.2019
  • Processed payments using point-of-sale systems.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Trained new associates on store operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Completed day-to-day duties accurately and efficiently.

Education

Some College (No Degree) - Engineering And Business

University of Pittsburgh
Johnstown, PA

Skills

  • Customer service
  • Process Improvement
  • Scheduling Management
  • Regulatory compliance
  • Inventory ordering and tracking
  • Budget Management
  • Financial Analysis
  • Employee training
  • Serve Safe Manager
  • Food safety compliance
  • Food service equipment maintenance
  • Special event catering

Certification

  • Serv Safe Cerftified

Accomplishments

  • Award of Excellency in Catering Sales 2023

References

References available upon request.

Timeline

General Manager

Panera Bread
05.2023 - 05.2025

Assistant General Manager

Panera Bread
04.2021 - 04.2023

Associate

Panera Bread
01.2018 - 01.2019

Shift Supervisor

Panera Bread
03.2017 - 03.2021

Some College (No Degree) - Engineering And Business

University of Pittsburgh

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Michael Uranker