Miesha Smith
McKeesport
Summary
Dedicated and empathetic professional offering experience in office management and customer service. Committed to obtaining the highest level of customer satisfaction. Experience in complying with regulatory and practice standards. Cultivates trust and rapport with customers through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Hostess
Bravo Cucina Italiana
04.2024 - 12.2025
- Greeted and seated guests promptly, ensuring a welcoming dining atmosphere.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Assisted in training new staff on customer service protocols and operational procedures.
- Communicated effectively with kitchen and waitstaff to enhance guest experiences.
Certified Medical Assistant
M.S. Regional Child Rehabilitation Care
07.2020 - 03.2024
- Assisted in patient intake process, ensuring accurate data collection and efficient workflow.
- Educated patients on treatment plans and preventive care, enhancing understanding of health management.
- Supported healthcare providers during examinations by preparing necessary tools and equipment.
- Maintained patient records in electronic health systems, ensuring confidentiality and compliance with regulations.
Certified Medical Assistant
Aveanna Heathcare
02.2019 - 11.2022
- Assisted in patient evaluations and medical histories, enhancing accuracy of treatment plans.
- Provided compassionate care to patients in various healthcare settings, ensuring comfort and safety.
- Monitored vital signs, documenting changes for nursing staff to enhance patient care plans.
- Administered medications as prescribed, adhering to strict safety protocols and guidelines.
- Collaborated with multidisciplinary teams to develop and implement effective care strategies.
Certified Medical Assistant
Ridgeview Skilled Care Medical Center
06.2011 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
Renaissance Family Practice
11.2009 - 06.2011
- Conducted routine clinical tasks, including administering vaccinations and performing EKGs.
- Monitored inventory levels of medical supplies, facilitating timely reorders to prevent shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sales Associate
Kohls Department Store
02.2007 - 11.2009
- Collaborated with team members to streamline sales processes and enhance efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - Medical Assistance
Everest Institute
PittsburghSkills
Legal and Regulatory Compliance (HIPAA, OSHA, State and Federal Regulations)
Customer Service
Data Entry
Office Management
Records Management
Inventory Management
Health and Safety Compliance
Medical Testing and Procedures
Medical Terminology
Timeline
Hostess
Bravo Cucina Italiana
04.2024 - 12.2025
Certified Medical Assistant
M.S. Regional Child Rehabilitation Care
07.2020 - 03.2024
Certified Medical Assistant
Aveanna Heathcare
02.2019 - 11.2022
Certified Medical Assistant
Ridgeview Skilled Care Medical Center
06.2011 - 12.2019
Certified Medical Assistant
Renaissance Family Practice
11.2009 - 06.2011
Sales Associate
Kohls Department Store
02.2007 - 11.2009
Bachelor of Science - Medical Assistance
Everest Institute