Mildred Bailey
Achieveability
Philadelphia,Philadelphia
26
years of professional experience
Dynamic customer relations professional with extensive experience at Wells Fargo, excelling in problem-solving and time management. Proven track record of enhancing service delivery and customer satisfaction through effective communication and tailored solutions. Skilled in office administration and scheduling, consistently achieving operational excellence and fostering positive guest experiences.
Work History
Front Desk Associate
4 Years- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and meetings, optimizing scheduling for staff and clients.
- Assisted in maintaining accurate records of guest interactions and transactions.
- Collaborated with team members to enhance overall guest experience through feedback analysis.
Bill Processor
8 Years 6 Months- Processed tax returns and payment transactions to ensure timely revenue collection.
- Reviewed and validated financial documentation for accuracy and compliance with regulations.
- Collaborated with cross-functional teams to streamline processing workflows and improve efficiency.
- Trained junior staff on processing systems and best practices for operational excellence.
Call Center Agent
7 Years 9 Months- Resolved customer inquiries efficiently, ensuring satisfaction and maintaining departmental standards.
- Handled high-volume inbound calls, providing accurate information regarding city services and programs.
- Maintained and entered timecards for new and current employees.
- Processed 4.7 million in revenue for the cities Refuse Collection Fee Program.
Customer Relations Representative
8 Years- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Resolved complex account issues by analyzing information and coordinating with internal departments.
- Provided exceptional service by actively listening to customer needs and recommending tailored financial solutions.
- Developed and maintained comprehensive knowledge of financial products to assist customers effectively.
Customer Relations Representative 3
10 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed billing disputes, ensuring accurate resolutions aligned with company policies.
- Streamlined customer feedback processes to enhance service delivery and satisfaction rates.
- Analyzed customer data trends to identify opportunities for service improvements and enhanced engagement.
Lead Customer Relations Representative
1 Year 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate product information, ensuring customer satisfaction and loyalty.
- Mentored new representatives on best practices for customer engagement and conflict resolution.
- Analyzed customer feedback data to identify trends and recommend service enhancements.
Education
Certificate of Completion - Administrative Assistant
High School Diploma
Skills
Time management
Problem-solving skills
Listening skills
Guest relations
Office administration
File management
Scheduling
Scheduling appointments
Timeline
Front Desk Associate
Achieveability
04.2022 - 04.2026Read More
Bill Processor
Philadelphia Department of Revenue
05.2011 - 11.2019Read More
Call Center Agent
Philadelphia Department of Streets
10.2010 - 07.2018Read More
Customer Relations Representative
Wells Fargo Financial Acceptance
07.2002 - 07.2010Read More
Customer Relations Representative 3
Peco Energy
09.2001 - 07.2002Read More
Lead Customer Relations Representative
Cingular Wireless
06.2000 - 08.2001Read More
Opportunities Industrial Center (OIC)
Certificate of Completion from Administrative Assistant
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Wiliam Penn High School
High School Diploma
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