Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moona Chowdhury

Upper Darby,PA

Summary

As professional with high standards and focus on results, adept at managing customer interactions with empathy and efficiency and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

CVS Pharmacy
10.2024 - Current
  • Delivered exceptional customer service with patience and integrity by addressing inquiries and resolving complaints promptly.
  • Provided friendly, efficient service to over 100+ customers daily, ensuring a positive and respectful experience for every guest
  • Maintained a clean and organized front-end area, restocking items and assisting team members during high-traffic hours
  • Collaborated with team members to enhance workflow efficiency and improve customer satisfaction scores.
  • Built genuine connections with regular customers by remembering preferences and offering personalized service, creating a welcoming, “family-driven” environment that encouraged repeat visits

Volunteer

School Club
11.2021 - 08.2024
  • Demonstrated hospitality by warmly greeting community members and assisting with food distribution, ensuring everyone felt welcome and respected
  • Worked collaboratively with a team during school/community clean-ups, staying positive and focused in fast-paced, time-sensitive environments
  • Supported fundraising events by helping organize and serve refreshments, following directions closely and maintaining a clean, organized space
  • Developed problem-solving skills while resolving participant issues during events.
  • Uphold integrity and commitment by consistently showing up on time, completing assigned tasks, and going the extra mile to help others without being asked

Education

High School Diploma -

Upper Darby High School
Drexel Hill, PA
06.2025

Skills

  • Strong work ethic
  • Strong Customer Service & Communication
  • Teamwork and Collaboration
  • Fast Learner
  • Attention to detail
  • Organized and Efficient
  • Flexibility

Languages

Bengali
Native or Bilingual

Timeline

Customer Service Associate

CVS Pharmacy
10.2024 - Current

Volunteer

School Club
11.2021 - 08.2024

High School Diploma -

Upper Darby High School

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Moona Chowdhury