Nicole Milunic
Luzerne
Summary
Dynamic and resourceful professional with a strong work ethic, experienced at NAPA Auto Parts in enhancing customer satisfaction through effective communication and product knowledge. Proven ability to manage cash handling and maintain organized inventory, consistently achieving operational efficiency and fostering positive customer relationships.
A customer service professional prepared for dynamic, fast-paced environments. Skilled at managing daily counter operations and ensuring seamless customer interactions. Known for team collaboration and flexibility, consistently meeting customer needs and adapting to changing demands. Proficient in communication and problem-solving, combining organizational skills with friendly demeanor.
Professional with strong experience in customer service and sales support, prepared for this role. Known for exceptional communication and problem-solving abilities, consistently delivering high-quality service. Strong focus on team collaboration and adapting to changing needs ensures reliable performance. Proficient in handling transactions, managing inventory, and maintaining clean work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Counter Person
NAPA Auto Parts - Genuine Parts
Covington Township, Pa
10.2024 - 01.2025
- Assisted customers in identifying and locating auto parts, enhancing service efficiency.
- Processed sales transactions accurately, ensuring optimal customer satisfaction and retention.
- Maintained organized inventory by restocking shelves and managing stock levels effectively.
- Provided technical support and product knowledge to customers, increasing confidence in purchasing decisions.
- Utilized point-of-sale systems for efficient transaction processing and record keeping.
- Handled customer inquiries and complaints professionally, fostering positive relationships and loyalty.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
Counter Person
D's UPull It
Dunmore, PA
08.2023 - 06.2024
- Collaborated with team members to streamline workflow, improving overall operational effectiveness.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
Data Entry Clerk
Core-Mark International
Hanover Township, Pa
12.2016 - 10.2021
- Processed high-volume data entries with accuracy and attention to detail.
- Collaborated with team members to streamline data entry processes, enhancing efficiency.
- Trained new staff on data entry procedures and best practices for accuracy.
- Utilized Excel for data manipulation, reporting, and visualization of information trends.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
GED -
Wyoming Valley West High School
Plymouth, Pa06-2015
Skills
- Excellent work ethic
- Team player
- Workplace safety
- Maintaining cleanliness
- Effective communication
- Cash handling
- Accuracy and efficiency
- Goal-oriented mindset
- Cash handling proficiency
- Product knowledge
- Customer focused
- Stock replenishment
- Resourceful
- Store maintenance
- Point of sale systems
- Positive attitude
Certification
- Welding Certification- approx 3 months of course.
Languages
English
Full Professional
Timeline
Counter Person
NAPA Auto Parts - Genuine Parts
10.2024 - 01.2025
Counter Person
D's UPull It
08.2023 - 06.2024
Data Entry Clerk
Core-Mark International
12.2016 - 10.2021
GED -
Wyoming Valley West High School