Nova David
Pittsburgh
Summary
Encouraging and analytical problem-solver with a unique set of talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills to foster positive connections with clients. Utilizes independent decision-making skills and sound judgment to consistently make impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
4
4
years of professional experience
Work History
Business Support Associate
Actalent
03.2023 - Current
- Ensured onboarding compliance accuracy and security, maintaining a record of 99.8% compliance
- Developed and executed soft skill training to elevate service and leadership.
- Managed communication and served as the primary point of contact for a roster of over 450+ active consultants
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Pioneered Diversity, Equity, and Inclusion initiatives in the Pittsburgh region, leading to better collaboration internally and with the surrounding communities
- Monitored employee and customer interactions to assess quality of service.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
Student Engagement Assistant
Chatham University
12.2021 - 12.2022
- Coordinated campus events, increasing attendance through targeted promotional strategies
- Fostered communication with 30+ student organizations, enhancing campus engagement
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Resident Assistant
Chatham University
01.2021 - 12.2022
- Served as an approachable resource for 40+ residents seeking advice or assistance with personal or academic issues.
- Developed and executed programs facilitating the transition of first-year, transfer, and international students
- Provided counseling and support to students facing academic and personal challenges
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Marketing Intern
113 Industries
05.2022 - 08.2022
- Analyzed social listening data to inform future marketing and product development strategies
- Utilized NetBase Quid and internal software to extract actionable insights
- Collaborated with cross-functional teams to implement data-driven initiatives
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Assistant Teacher
Kingdom Care Learning Center
05.2021 - 12.2021
- Monitored and assessed student performance, behavior, and social development
- Implemented innovative instructional approaches, resulting in improved student engagement and learning outcomes
- Employed proactive behavior modification techniques to create a positive learning environment
Education
Bachelor of Science - Sustainability, Marketing
Chatham University
Pittsburgh, PA09.2022
High School Diploma -
South Fayette High School
01.2019
Skills
- Skilled in Microsoft Office Applications
- Digital Marketing Strategy
- Cultivating Strategic Connections
- Adaptability and Problem-Solving
- Collaborative Teamwork
- Onboarding Policy Adherence
- Workforce Development
- Diversity Program Development
Awards
- Significant Impact Player, 12/01/23, Recipient of the Significant Impact Award for Actalent's Pittsburgh and Upstate New York region demonstrates exceptional skills, qualities, and contributions to the corporation. This prestigious award highlights the contributions made in Diversity, Equity, and Inclusion, as well as the internal relationships and overall impact in the region.
- Associate Excellence, 12/13/2024, Recipient of Actalent's Regional Associate Excellence Award demonstrates exceptional customer service, leadership, and attitude. The associate's national collaboration, process optimization, and strong leadership presence were key contributors for this recognition.
Timeline
Business Support Associate
Actalent
03.2023 - Current
Marketing Intern
113 Industries
05.2022 - 08.2022
Student Engagement Assistant
Chatham University
12.2021 - 12.2022
Assistant Teacher
Kingdom Care Learning Center
05.2021 - 12.2021
Resident Assistant
Chatham University
01.2021 - 12.2022
Bachelor of Science - Sustainability, Marketing
Chatham University
High School Diploma -
South Fayette High School
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