Oxana Corobciuc
Lancaster,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Services Team Member Team Lead
PAHM/OneWell
11.2019 - 10.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Skills
- Customer Service
- Customer Support
- Administrative and Office Support
- Understanding Customer Needs
- Inbound Call Management
- MS Office
- Teamwork and Collaboration
- Professional Telephone Demeanor
Languages
Romanian, Russian and English
Native or Bilingual
Timeline
Member Services Team Member Team Lead
PAHM/OneWell
11.2019 - 10.2023
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