Excel
Rigoberto Tejedor Simmons
Aircraft IFE Engineer // Quality Specialist
Panama City,8
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IFE System Maintenance Senior Supervisor
Copa Airlines
Panama City, Provincia de Panama
05.2019 - Current
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Trained staff and provided ongoing feedback and performance evaluations for development.
- Coordination and monitoring of the entertainment content update campaigns (media, software, contents) of airline active fleet.
- Analyze one by one the reports related to maintenance by the surveys completed by external client to identify IFE fault trends and correct faults and/or prevent faults on a particular aircraft or fleet IFE Model.
- Monitoring of projects with Engineering/supplier/Customer Experience Dept.
- Tracking/Verification IFE repairable parts removal report to improve savings to airline. Creation of IFE testing racks.
- Planning, coordination of work with technicians, control and monitoring, ensuring compliance of jobs (tasks, MELs, deferrals, management assignments.
- Serve as technical support for internal clients (Engineering, Onboard Service, SOCC, MOC Hangar,
heavy inspections). - Carrying out IFE audits of scheduled aircraft and creation of dashboards for control of audits of daily inspections.
- Analysis of passenger comments for decision making regarding maintenance actions of the aircraft fleet (Excel).
- Instructor for technical staff regarding onboard devices (IFE included).
- Monitoring of chronic failures related to IFES: Fault hunting, analysis of electrical diagrams, among other applicable manuals (AMM, CMM, FIM, WDM).
- Monitoring of premature failures of IFES components sent by the Reliability Department.
- Negotiate issues related to maintenance with suppliers.
Aircraft Maintenance Technician
Copa Airlines
02.2013 - 04.2019
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Skillfully utilized specialized tools and equipment for precision calibration of critical flight components, ensuring optimal performance levels during operation.
- Troubleshot mechanical, electrical systems with the use of WDM, AMM, CMM, FIM, and qualified approved tools.
- Removed and installed aircraft subsystem assemblies such as power control modules, servers, electronic boxes, galleys, lavatories, seats assemblies, bins, wiring installations and other LRUs.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Recorded maintenance actions in aircraft logbooks.
- Optimized inventory management, ensuring availability of essential spare parts for critical repairs.
- Ensured customer satisfaction by minimizing delays due to maintenance issues.
- Improved team productivity by sharing expert knowledge on aircraft maintenance techniques.
- Advanced team skills and knowledge, leading workshops on latest maintenance technologies and practices.
- Enhanced operational efficiency with rigorous diagnostic and troubleshooting procedures.
- Development of an improvement project for daily maintenance inspections of the passenger cabin of aircraft with the help of the MXI technological tool and based on the DMAIC and Kaizen (continuous improvement) methodology. Duration: 11 months.
Material Planner
ST Aerospace
07.2011 - 10.2012
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Reviewed system-generated error reports and manually input order corrections.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to airline internal customers.
- Coordinated expedited orders with manufacturing affiliates to meet demand.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Maintained close coordination with sales team regarding customer forecasts, ensuring alignment between demand signals and material plans while avoiding stockouts or excess inventory situations.
Aircraft Technician
ST Aerospace
Panama City, Provincia de Panama
02.2010 - 06.2011
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Contributed to a reduction in equipment failures by consistently applying rigorous troubleshooting methods during routine checks.
- Optimized inventory management through diligent tracking of tools and materials, minimizing shortages during critical repairs.
- Consistently maintained a clean and organized work area, facilitating efficient operations and minimizing workplace hazards.
- Performed vital preventive maintenance tasks to extend the service life of aircraft components and systems.
- Increased cost savings by identifying and correcting potential issues before they escalated into expensive repairs.
- Achieved A&P and Radio operator licensing.
Education
Quality Management Based in ISO 9901:2015 Norm - Process Quality Engineering
Universidad Latina De Panamá
Panama City, Panama 02.2021 - 06.2021
Master of Science - Project Management
Universidad Interamericana De Panamá
Panama City, Panama 10.2018 - 12.2019
Industrial Engineering With Quality Specialization - Engineering
Universidad Interamericana De Panamá
Panama City, Panama 05.2013 - 05.2018
Aircraft Maintenance Engineering - Aeronautical Engineering
Universidad Tecnológica De Panamá
Panama City, Panama 03.2008 - 06.2011
Skills
Technical reviews
Training content creation and mentoring
Schedule development and priority management
Processes and procedures
Negotiation
Panasonic IFE Models experience
Time management abilities
Multitasking Abilities
Problem-solving abilities
Project Management
Customer Relations
Quality Assurance
Software
Power BI
Panasonic IFE Systems
Collins Interiors
MXC Troubleshooting Software
Power Point
Word
Certification
A&P Aircraft Technician Licences
Timeline
ISO 9001:2015 Internal Auditor
06-2021
Quality Management Based in ISO 9901:2015 Norm - Process Quality Engineering
Universidad Latina De Panamá
02.2021 - 06.2021
IPMA Certified Project Manager
12-2019
IFE System Maintenance Senior Supervisor
Copa Airlines
05.2019 - Current
Master of Science - Project Management
Universidad Interamericana De Panamá
10.2018 - 12.2019
Industrial Engineering With Quality Specialization - Engineering
Universidad Interamericana De Panamá
05.2013 - 05.2018
Aircraft Maintenance Technician
Copa Airlines
02.2013 - 04.2019
Material Planner
ST Aerospace
07.2011 - 10.2012
A&P Aircraft Technician Licences
06-2011
Aircraft Technician
ST Aerospace
02.2010 - 06.2011
Aircraft Maintenance Engineering - Aeronautical Engineering
Universidad Tecnológica De Panamá
03.2008 - 06.2011
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