Rita Hanlon
Chalfont
Summary
A dynamic professional with a proven track record at Textron Financial, I excel in customer relations and data entry, enhancing client satisfaction and operational efficiency. Leveraging remote support skills and a knack for fostering client relationships, I consistently exceed sales targets and streamline data processes, contributing to significant business growth.
Overview
24
24
years of professional experience
Work History
Senior Support Specialist
The MCS Group
10.2011 - Current
- Maintained litigation database and document organization for medical malpractice cases.
- Uploaded data into the company's database for review and pre-processing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Frank's Pizzeria
06.2009 - 10.2011
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
National Sales & Marketing Coordinator
Textron Financial
09.2008 - 06.2009
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Data Processing Analyst
Textron Financial
05.2004 - 09.2008
- Verified data checking for compliance, error and repeat data.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Securely filed document master digital files for backup and future verification.
- Completed time-sensitive data entry requests.
- Assisted team by compiling internal reporting data.
- Clearly communicated entry status via email or phone with other departments.
- Located and corrected data entry errors and reported to management.
- Applied data validation procedures to support and enforce data integrity.
Administrative Assistant
Textron Financial
01.2001 - 05.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
BBA - Business Management
Strayer University
Trevose, PA09-2013
Skills
- Remote support
- Customer service
- Data entry
- Customer relations
- Payment processing
- Client relations
Timeline
Senior Support Specialist
The MCS Group
10.2011 - Current
Manager
Frank's Pizzeria
06.2009 - 10.2011
National Sales & Marketing Coordinator
Textron Financial
09.2008 - 06.2009
Data Processing Analyst
Textron Financial
05.2004 - 09.2008
Administrative Assistant
Textron Financial
01.2001 - 05.2004
BBA - Business Management
Strayer University
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