Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Hanlon

Chalfont

Summary

A dynamic professional with a proven track record at Textron Financial, I excel in customer relations and data entry, enhancing client satisfaction and operational efficiency. Leveraging remote support skills and a knack for fostering client relationships, I consistently exceed sales targets and streamline data processes, contributing to significant business growth.

Overview

24
24
years of professional experience

Work History

Senior Support Specialist

The MCS Group
10.2011 - Current
  • Maintained litigation database and document organization for medical malpractice cases.
  • Uploaded data into the company's database for review and pre-processing.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Frank's Pizzeria
06.2009 - 10.2011
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.

National Sales & Marketing Coordinator

Textron Financial
09.2008 - 06.2009
  • Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
  • Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
  • Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Data Processing Analyst

Textron Financial
05.2004 - 09.2008
  • Verified data checking for compliance, error and repeat data.
  • Quickly learned new processes and systems and kept current with procedural enhancements.
  • Securely filed document master digital files for backup and future verification.
  • Completed time-sensitive data entry requests.
  • Assisted team by compiling internal reporting data.
  • Clearly communicated entry status via email or phone with other departments.
  • Located and corrected data entry errors and reported to management.
  • Applied data validation procedures to support and enforce data integrity.

Administrative Assistant

Textron Financial
01.2001 - 05.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Education

BBA - Business Management

Strayer University
Trevose, PA
09-2013

Skills

  • Remote support
  • Customer service
  • Data entry
  • Customer relations
  • Payment processing
  • Client relations

Timeline

Senior Support Specialist

The MCS Group
10.2011 - Current

Manager

Frank's Pizzeria
06.2009 - 10.2011

National Sales & Marketing Coordinator

Textron Financial
09.2008 - 06.2009

Data Processing Analyst

Textron Financial
05.2004 - 09.2008

Administrative Assistant

Textron Financial
01.2001 - 05.2004

BBA - Business Management

Strayer University
Rita Hanlon