Rita Hanlon
Chalfont
Summary
A dynamic professional with a proven track record at Textron Financial, I excel in customer relations and data entry, enhancing client satisfaction and operational efficiency. Leveraging remote support skills and a knack for fostering client relationships, I consistently exceed sales targets and streamline data processes, contributing to significant business growth.
Overview
24
24
years of professional experience
Work History
Senior Support Specialist
The MCS Group
Newark, NJ
10.2011 - Current
- Maintained litigation database and document organization for medical malpractice cases.
- Uploaded data into the company's database for review and pre-processing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Frank's Pizzeria
Blue Bell, PA
06.2009 - 10.2011
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
National Sales & Marketing Coordinator
Textron Financial
North Wales, PA
09.2008 - 06.2009
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Data Processing Analyst
Textron Financial
North Wales, PA
05.2004 - 09.2008
- Verified data checking for compliance, error and repeat data.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Securely filed document master digital files for backup and future verification.
- Completed time-sensitive data entry requests.
- Assisted team by compiling internal reporting data.
- Clearly communicated entry status via email or phone with other departments.
- Located and corrected data entry errors and reported to management.
- Applied data validation procedures to support and enforce data integrity.
Administrative Assistant
Textron Financial
North Wales, PA
01.2001 - 05.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
BBA - Business Management
Strayer University
Trevose, PA09-2013
Skills
- Remote support
- Customer service
- Data entry
- Customer relations
- Payment processing
- Client relations
Timeline
Senior Support Specialist
The MCS Group
10.2011 - Current
Manager
Frank's Pizzeria
06.2009 - 10.2011
National Sales & Marketing Coordinator
Textron Financial
09.2008 - 06.2009
Data Processing Analyst
Textron Financial
05.2004 - 09.2008
Administrative Assistant
Textron Financial
01.2001 - 05.2004
BBA - Business Management
Strayer University