SHAKITA WEBB
Yeadon,PA
Summary
Results driven Training Facilitator, Team Supervisor, and Performance Coach with extensive experience in customer service, behavioral health, and case management environments. Proven ability to build, lead, and coach high-performing teams while meeting strict deadlines and enhancing client and customer experiences. Recognized for developing impactful training programs, improving processes, and empowering staff to effectively manage complex and diverse situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Coordinator
United Disabilities Services
Lancaster, PA
08.2021 - Current
- Assist Members in accessing long-term services and supports, improving overall health outcomes.
- Develop and implement individualized care plans focused on health, wellness, and independence.
- Utilize strong communication and problem-solving skills to address complex Member needs.
- Work independently across virtual and field environments while meeting performance benchmarks.
- Developed individualized service plans by assessing client needs and collaborating with multidisciplinary teams.
Behavioral Health Support Specialist
Crozer Community Campus
Chester, PA
03.2020 - 08.2021
- Monitored services and collaborated with providers to ensure treatment compliance.
- Developed service plans to improve client stability and quality of life.
- Coordinated patient support services to enhance care delivery and patient satisfaction.
- Implemented improved communication protocols among healthcare teams to streamline operations.
Protective Service Care Manager
COSA Protective Services
Eddystone, PA
04.2018 - 01.2020
- Conducted investigations to determine validity of reported needs or risk outcome.
- Initiated emergency interventions when necessary to ensure individual safety.
- Investigated institutional settings for at risk individuals.
- Developed and implemented care plans addressing underlying client issues.
- Maintained detailed and accurate case documentation in SAMS.
CUA Case Manager
Bethanna Permanency Services
Philadelphia, PA
10.2016 - 04.2018
- Provided direct support to children and families, ensuring effective service plan implementation.
- Conducted home, school, and community visits to assess needs.
- Prepared reports for Department of Human Services and Family Court.
- Coordinated multidisciplinary team meetings to align on client goals and progress updates.
Assistant Residential Supervisor
COMHAR
Philadelphia, PA
11.2014 - 10.2016
- Assessed needs of individuals (60+) to create person-centered care plans.
- Investigated allegations of abuse and neglect.
- Maintained compliance with state regulations through ongoing training.
- Supervised daily operations of residential program, ensuring compliance with organizational standards.
Therapeutic Staff Support
NorthEast Treatment Centers
Philadelphia, PA
09.2012 - 12.2014
- Implemented behavioral interventions in home, school, and community settings.
- Specialized in evidence based therapeutic support for neurodivergent children, fostering executive functioning, social reciprocity, and behavioral regulations.
- Created structured, positive environments that reduced behavioral incidents.
Staff Counselor III
Woods Services
Langhorne, PA
07.2013 - 11.2014
- Modeled appropriate behavior and coordinated therapeutic group activities.
- Facilitated group therapy sessions, fostering communication and peer support among participants.
Addiction and Other Drugs Counselor
Gaudenzia, Inc.
Chester, PA
07.2011 - 04.2012
- Facilitated group and individual counseling sessions.
- Managed caseload of individuals in a structured treatment environment to assist in job placement, stable housing, utilizing supports to maintain recovery.
- Developed personalized treatment plans to address clients' unique needs and facilitate recovery.
Education
Bachelor of Science - Human Services, Minor in Sociology
Lincoln University
Lincoln University, PA05.2010
Skills
- Training & Development
- Team Leadership & Supervision
- Process Improvement & Efficiency
- Case Management & Client Advocacy
- Conflict Resolution & Coaching
- Analytical & Critical Thinking
- Policy & Procedure Compliance
- MS Office (Word, Excel, Outlook)
- Interviewing & Investigations
- Time Management & Task Prioritization
Certification
- Certified Direct Service Worker – Pennsylvania Department of Corrections
- Therapeutic Community Experiential Training
Timeline
Service Coordinator
United Disabilities Services
08.2021 - Current
Behavioral Health Support Specialist
Crozer Community Campus
03.2020 - 08.2021
Protective Service Care Manager
COSA Protective Services
04.2018 - 01.2020
CUA Case Manager
Bethanna Permanency Services
10.2016 - 04.2018
Assistant Residential Supervisor
COMHAR
11.2014 - 10.2016
Staff Counselor III
Woods Services
07.2013 - 11.2014
Therapeutic Staff Support
NorthEast Treatment Centers
09.2012 - 12.2014
Addiction and Other Drugs Counselor
Gaudenzia, Inc.
07.2011 - 04.2012
Bachelor of Science - Human Services, Minor in Sociology
Lincoln University