Shaminah Aguirre
Philadelphia
Summary
Experienced processor adept in managing high-volume, complex data while ensuring accuracy and efficiency. Skilled in utilizing industry software for data entry and analysis, with a strong grasp of compliance requirements. Known for ability to thrive under pressure and consistently meet tight deadlines, contributing significantly to operational efficiency. With proven problem-solving skills and commitment to continuous learning, ready to deliver top-notch performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Report Processor, Medical Office Coordinator
The IMA Group
Philadelphia
01.2025 - 04.2025
- Resolved patient inquiries and issues promptly to enhance service quality.
- Verified insurance eligibility and processed claims accurately to ensure seamless billing.
- Collaborated with medical staff to optimize patient flow through effective communication.
- Greeted patients, managed phone calls, and scheduled appointments efficiently.
- Compiled daily reports to monitor workflow efficiency and identify improvement areas.
- Maintained accurate logs of all communications regarding patient inquiries or concerns.
Administrartive Assistant/ VOB Specialist - Hybrid
Nextus Billing Solutions
02.2023 - 05.2024
- Managed client billing inquiries and resolved discrepancies efficiently.
- Collaborated with cross-functional teams to streamline billing processes.
- Analyzed billing data to identify trends and improve accuracy.
- Developed training materials for new staff onboarding procedures.
- Ensured compliance with industry regulations in all billing activities.
- Communicated effectively with clients to provide account updates and support.
Front Desk/ Sale Associate
Hand and Stone Spa
05.2022 - 02.2023
- Greeted clients warmly and ensured a positive first impression.
- Managed appointment scheduling using spa management software.
- Provided detailed product knowledge to customers for informed decisions.
- Assisted clients with membership sign-ups and renewals efficiently.
- Handled cash transactions and processed payments accurately.
- Maintained a clean and organized front desk area for smooth operations.
Day Shift Supervisor
Planet Fitness
08.2021 - 03.2022
- Supervised daily operations and ensured a welcoming environment for all members.
- Trained and mentored new staff on customer service and facility procedures.
- Managed scheduling to maintain adequate staffing during peak hours.
- Conducted regular facility inspections to uphold cleanliness and safety standards.
- Assisted members with inquiries and resolved issues promptly and effectively.
- Resolved conflicts between staff members in a professional manner.
Education
Associate of Applied Science - Radiologic Technology
Community College of Philadelphia ( CCP )
Philadelphia, PA08-2029
High School Diploma -
Girard Academic Music Program ( GAMP )
Philadelphia, PA06-2020
Skills
- Patient communication
- Customer service
- Data analysis
- Multitasking and organizing
- Detail orientation
- Medical billing
- Office administration
- Appointment scheduling
- Sales support
- Record-keeping expertise
- Computer skills
- Teamwork and collaboration
References
- Victoria O'Neill, Manager at The IMA Group, 267-994-9907, toryoneill@gmail.com
- Karilyn Guzman, Supervisor at Nextus Billing Solutions, 267-624-8397, kguzman@nextusbilling.com
Languages
- Spanish, Beginner
- English, Fluent
- Tagalog, Fluent
Timeline
Report Processor, Medical Office Coordinator
The IMA Group
01.2025 - 04.2025
Administrartive Assistant/ VOB Specialist - Hybrid
Nextus Billing Solutions
02.2023 - 05.2024
Front Desk/ Sale Associate
Hand and Stone Spa
05.2022 - 02.2023
Day Shift Supervisor
Planet Fitness
08.2021 - 03.2022
Associate of Applied Science - Radiologic Technology
Community College of Philadelphia ( CCP )
High School Diploma -
Girard Academic Music Program ( GAMP )