Shelby Grim
New Philadelphia
Summary
With many years of experience in multiple fields, I feel I can provide exceptional work with any opportunity offered.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Services Coordinator
Person Directed Supports, Inc.
Whitehall, PA
05.2024 - 07.2025
- Coordinated patient care services to ensure seamless delivery of medical support.
- Developed and maintained relationships with healthcare providers to facilitate service access.
- Implemented process improvements that enhanced operational efficiency within care coordination.
- Led training sessions for new staff on best practices in medical service coordination.
- Managed scheduling of appointments and follow-ups to optimize patient experience and care continuity.
- Resolved client inquiries and issues promptly, ensuring high levels of satisfaction and support.
- Established effective partnerships with local agencies and other service providers to expand access to essential resources for our clients.
- Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
- Maintained thorough knowledge of community resources available to patients, connecting them with appropriate services when necessary.
- Monitored patient progress closely, adjusting care plans as needed to optimize health outcomes.
- Enhanced communication between healthcare providers and patients, streamlining the coordination of care for optimal outcomes.
- Served as an advocate for patients and their families during interactions with healthcare providers, insurance companies, and other stakeholders involved in the care process.
- Implemented standardized documentation processes to maintain accurate patient records and facilitate data-driven decisionmaking.
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Managed caseloads effectively to ensure timely access to care for all assigned patients.
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
- Developed and implemented efficient workflows that streamlined operations within the department while maintaining high-quality service delivery standards.
Medical Services Director
Person Directed Supports, Inc.
Whitehall Township, PA
05.2025 - Current
- Oversaw daily operations of medical services, ensuring compliance with regulatory standards.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Coordinated patient care initiatives, improving communication between clinical teams and support staff.
- Managed scheduling and resource allocation to optimize service delivery and reduce wait times.
- Led cross-functional teams in developing strategies to enhance patient satisfaction and care outcomes.
- Established partnerships with external providers to expand service offerings and improve accessibility for clients.
- Oversaw inventory management of medical supplies, maintaining optimal stocking levels while reducing waste and costs.
- Collaborated with interdisciplinary teams to develop integrated care plans, resulting in better patient outcomes.
- Prepared patient charts by properly filing charts and transcribing pertinent information.
- Ensured compliance with federal, state, and local regulations by staying current on changes in legislation affecting medical practices.
- Conducted regular staff meetings encouraging open dialogue about challenges faced in daily work activities, fostering a supportive work environment.
- Developed protocols for emergency situations, ensuring swift response and proper care for patients.
- Directed hiring process for clinical staff, selecting top talent to ensure high-quality patient care.
- Contacted insurance companies to verify coverage, deductibles and payments.
Direct Support Professional
Person Directed Supports, Inc.
Pennsylvania
09.2022 - 05.2024
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Developed and implemented personalized care plans in collaboration with clients and families.
- Monitored client behavior and reported changes to ensure appropriate support strategies.
- Provided emotional support and encouragement to promote positive social interactions.
- Facilitated recreational activities that fostered community engagement and skill development.
- Maintained accurate documentation of client progress and incidents for compliance purposes.
- Collaborated with multidisciplinary teams to improve service delivery and client outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
Service Writer
Walmart
Pennsylvania
01.2021 - 09.2022
- Assisted customers in identifying service needs and scheduling repairs efficiently.
- Documented customer complaints and service requests accurately for tracking purposes.
- Communicated with technicians to ensure timely completion of work orders.
- Provided detailed estimates for repair services based on customer inquiries.
- Utilized point-of-sale systems to process transactions and manage inventory effectively.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
Education
High School Diploma -
Tamaqua Area Shs
Tamaqua, PA05.2021
Skills
- CPR
- Cleaning
- First aid
- Computer skills
- Direct support
- Customer service
- Phone calls
- Professionalism
- Computer literacy
- Medication administration
- Medical scheduling
- Microsoft Word
- Home care
- Assisting with ADLs
- HIPAA
- Patient care
- Meal preparation
- Computer operation
- Caregiving
- Medical office experience
- Home health
- Senior care
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Languages
English
Relocation
New Philadelphia, PA, 17959
Personal Information
- Driving License: Yes
- Availability: New Philadelphia, PA
Timeline
Medical Services Director
Person Directed Supports, Inc.
05.2025 - Current
Medical Services Coordinator
Person Directed Supports, Inc.
05.2024 - 07.2025
Direct Support Professional
Person Directed Supports, Inc.
09.2022 - 05.2024
Service Writer
Walmart
01.2021 - 09.2022
High School Diploma -
Tamaqua Area Shs