Susan Hughes
Bethlehem,PA
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Human Resources Business Partner
Ideal Concepts, Inc.
Allentown
04.2023 - Current
- Resolve disputes, employee terminations, and disciplinary procedures.
- Promote and enable necessary changes to align operations with strategic plans.
- Collaborate with leadership to assess and improve policies across board.
- Advise senior management on organizational development and change management initiatives.
- Collaborate closely with internal teams to develop and implement successful human resources systems and processes.
- Instruct senior leaders on appropriate employee corrective steps.
- Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discover and resolve complex employee issues that affected management and business decisions.
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduce process gaps while supervising employees to achieve optimal productivity.
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Investigate and liaise with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Maintain confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Implemented UKG Workforce Management timekeeping and UKG Benefits Administration system and verified data migration for over 150 employees.
Human Resources Generalist
Ideal Concepts, Inc.
Allentown
08.2022 - 04.2023
- Developed and enforced company policy and procedures relating to human resources activity
- Implemented and supervised orientation procedures for 10-20 new hires per week.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Explained and administered medical insurance, disability and flexible spending accounts for 450+ employees.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Improved operational processes resulting in productivity increase in HR department.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Verified that vendors received timely enrollment information, changes and terminations.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
HR Assistant / Recruiting Specialist
Phoenix United
Warminster
08.2021 - 04.2022
- Interviewed shortlisted candidates and maintained database on employees for future vacancies
- Measured results of candidate interviews and job placements using company hiring metrics software.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Advertised job opportunities on social media platforms and job boards.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Maintained filing system of current, prospective and future positions.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Guest Service Agent
Hampton Inn by Hilton
Sweetwater
06.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Recruiter / Independent Dealer
TNT Enterprise (Kirby Independent Distributor)
Sweetwater
02.2021 - 05.2021
- Interviewed candidates using different interview methods and approaches.
- Onboarded 10-15 new hires per week and conducted training.
- Assisted team leader with navigation and scheduling
- Conducted 5 in-home product demonstrations per day
- Instructed new purchasers on product use
- Completed sales contracts
Independent Dealer / Recruiter
KFE (Independent Kirby Distributor)
Abilene
07.2020 - 02.2021
- Interviewed candidates using different interview methods and approaches.
- Onboarded 10-15 new hires per week and conducted training.
- Assisted team leader with navigation and scheduling
- Conducted 5 in-home product demonstrations per day
- Instructed new purchasers on product use
- Completed sales contracts
HR Manager
Buddy's Plant Plus
Ballinger
05.2019 - 01.2020
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Worked with senior management to create policies and direct human resources activities
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Facilitated communication among employees and management
- Assessed effectiveness of training via employee accomplishments and performance
- Consulted with management on performance, organizational, and leadership matters
- Recruited and hired employees
- Monitored employee time for 90 company employees and 350 seasonal/temporary employees daily
- Managed employee disputes by employing conflict resolution techniques.
- Motivated employees through special events and incentive programs.
- Maintained human resources regulatory compliance with local, state and federal laws.
Human Resources Administrator
Buzzi Unicem USA
Maryneal
01.2007 - 04.2019
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Worked with Steelworkers Local 173 on resolving grievances
- Prepared new hire letters, employee contracts and corporate policies.
- Maintained all personnel files at plant level, making sure that they were in compliance with federal regulations
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Processed all leave of absence notices, personnel action notices, and disciplinary action notice paperwork at plant level
- Answered employee inquiries regarding health benefits and 401k options.
- Entered new requisitions for personnel via iCIMS
- Reviewed new applicant submissions for employment via iCIMS and scheduled interviews
- Handled worker compensation claims via AIG Intellirisk and coordinated any light duty or transitional duty work through the Transition2Work program
- Liaised between multiple business divisions to improve communications.
- Ran and prepared bi-weekly overtime and attendance reports for distribution to department supervisors and managers
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted Safety and Health Manager with administration of random drug screening
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Mentored office employees on proper administrative procedures and how to use programs such as Kronos and iCIMS, keeping operations consistent and efficient for maximum performance.
- Typed monthly report on personnel issues to be submitted to Corporate offices
Education
Some College (No Degree) - Business
Hardin-Simmons University
Abilene, TXBBA - Business
Angelo State University
San Angelo, TX12.1995
Skills
- Full cycle recruiting
- Candidate pipeline management
- Candidate and client relations
- Extensive knowledge of FMLA
- Applicant Tracking Systems
- Time management
- Administrative support
- Human resources policies
- Pre-screening candidates
- Job fairs planning
- Clerical support
- Talent management
- New hire paperwork processing
- New hire orientations
- Employment law knowledge
- Background checking
Certification
Virtual Interviewing for HR
Accomplishments
- Achieved a training cost savings of approximately $3M over 6 years through effectively researching, applying for, and receiving training grants through the State of Texas.
- Reduced the average number of union grievances from 25-30 per year to less than 1 per year within my first 3 years of employment at Buzzi Unicem USA Maryneal Plant.
Timeline
Human Resources Business Partner
Ideal Concepts, Inc.
04.2023 - Current
Human Resources Generalist
Ideal Concepts, Inc.
08.2022 - 04.2023
HR Assistant / Recruiting Specialist
Phoenix United
08.2021 - 04.2022
Guest Service Agent
Hampton Inn by Hilton
06.2021 - 08.2021
Recruiter / Independent Dealer
TNT Enterprise (Kirby Independent Distributor)
02.2021 - 05.2021
Independent Dealer / Recruiter
KFE (Independent Kirby Distributor)
07.2020 - 02.2021
HR Manager
Buddy's Plant Plus
05.2019 - 01.2020
Human Resources Administrator
Buzzi Unicem USA
01.2007 - 04.2019
Some College (No Degree) - Business
Hardin-Simmons University
BBA - Business
Angelo State University
Virtual Interviewing for HR
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