Taylor Olmsted
Warren
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Warren Cycle Shop
09.2017 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
Line Cook
Arbor Coffee House
03.2016 - 08.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Line Operator
First Source
02.2014 - 04.2016
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
Education
High School Diploma -
ITT Technical Institute
Buffalo, NY07.2010
Skills
- Cost Estimates
- Construction Methods
- Revenue Generation
- Staff Motivation
- Mechanical Diagnostics
- Spreadsheet Tracking
- Employee Relations
- Team Leadership
Automotive, RC
I've been heavly involed in the automotive world since a young age. My experience with vehicle ranges from all makes and models from a wide range of production years. I have a very high level of mechanical breakdown and diagnostics ability. My RC enthusiasm has only furthered my mechanical skills, allowing me to experiament on small scale. Plus its just a fun hobby to keep my mind active.
Timeline
Service Manager
Warren Cycle Shop
09.2017 - 07.2023
Line Cook
Arbor Coffee House
03.2016 - 08.2017
Line Operator
First Source
02.2014 - 04.2016
High School Diploma -
ITT Technical Institute
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