Veronica Short
Norwood
Summary
Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Babysitter
Early Learning Resource Center
Philadelphia
11.2024 - Current
- Supervised children during activities to ensure safety and engagement.
- Communicated effectively with parents about children's daily progress and needs.
- Prepared nutritious snacks and meals in accordance with dietary guidelines.
- Implemented routines to help children develop self-discipline and responsibility.
- Responsibly watched children while parents were out.
Customer Service Representative
LAN/WAN Professional
Anaheim
09.2017 - 03.2021
- Assisted clients with inquiries and resolved issues.
- Provided information and guided clients on service options.
- Maintained accurate records of customer interactions for future reference.
- Participated in team meetings to discuss service improvements and strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Help Desk Support Specialist
United States Liability Insurance Group
Wayne
11.1998 - 03.2011
- Provided technical support to users via phone, email, and chat.
- Diagnosed and resolved hardware and software issues for internal clients.
- Documented support requests and solutions in ticketing system.
- Conducted training sessions for staff on new software applications.
- Managed user accounts and permissions in various systems and applications.
- Installed anti-virus programs on users' computers and configured them accordingly.
- Tested computer equipment to ensure proper functioning according to specifications.
- Provided guidance on best practices when dealing with IT related incidents.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Responded to customer inquiries via phone, email, or chat support.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Resolved Level 1 technical issues with software, hardware, and peripherals.
- Supported customers with password resets and account customization.
- Opened service tickets for clients, documenting user information, and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Recorded complaints, product deficiencies, returned orders, and other customer documentation in system.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Associate of Science - Business Administration
Delaware County Community College
Media, PA 09.1991 - 09.1994
Skills
- Child supervision
- Customer relationship management
- Problem solving
- Effective communication
- Adaptability to change
- Technical troubleshooting
- Client assistance
- Service improvement
- Word certificate
Timeline
Babysitter
Early Learning Resource Center
11.2024 - Current
Customer Service Representative
LAN/WAN Professional
09.2017 - 03.2021
Help Desk Support Specialist
United States Liability Insurance Group
11.1998 - 03.2011
Associate of Science - Business Administration
Delaware County Community College
09.1991 - 09.1994