Walter Eugenio Pacheco Portilla
Service Training Instructor
Ciudad de Panama
Summary
Seasoned Technical Trainer with 14 years of industry experience, my technical and educational background offers deep insights into our sector, equipping me with the knowledge to communicate product value effectively. I pursue mutually beneficial outcomes and am adept at translating product features into tangible customer benefits. My communication skills,both verbal and written, are complemented by a customer-first approach. I look for ways to build and maintain relationships across internal teams and customers. Always focused on safety and health standards
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
MINING EQUIPMENT SERVICE TECHNICAL INSTRUCTOR
IASA Panamá
08.2023 - 12.2023
- Met training needs with well-organized, factual programs based on contemporary requirements for a staff of 120 technicians.
- Provided instructional handouts, texts, audiovisual aids, and other materials to facilitate learning.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Field Advisory for Troubleshooting and Certification of Skills for Service Technicians
CATERPILLAR MINING EQUIPMENT SPECIALIST LEVEL VI
IASA Panamá
04.2022 - 08.2023
- Developed strong client relationships through consistent communication and attentive service.
- Repair and Service Support of 740B, 777G, 785D, and 793D Truck fleet in Cobre Panamá Project, over 85 units
- Mentored junior team members, fostering professional growth through guidance on best practices in industry.
CATERPILLAR MINING EQUIPMENT SPECIALIST LEVEL V
IASA Panamá
02.2020 - 04.2022
- Maintained an overall safe work environment with team members and provided speeches for the enforcement of safety and technical procedures.
- Repair and Service Support of the 740B, 777G, 785D, and 793D Truck fleet in the Cobre Panamá Project
MACHINE SYSTEMS SERVICE TECHNICIAN IV
IASA Panamá
05.2018 - 02.2020
- Demonstrated to customers proper methods for operating equipment after it had been commissioned.
- Assisted training end users on proper use of tools for troubleshooting, disassembly, and assembly, and software to deliver excellent customer service.
- Fleet Service Repair and Support of Trucks 740B, 777G, Tractors D8T, D10T, and D11T, Motor Graders 12M, 16M, and Loaders 950H, 966H at Cobre Panamá Project
MACHINE SYSTEMS SERVICE TECHNICIAN LEVEL III
IASA Panamá
08.2016 - 05.2018
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Inspected, evaluated, and calibrated electrical and mechanical systems and components.
- Repair and Service Support of the fleet of Trucks 740B, 777G, Tractors D6T, D8T, Motor Graders 12M, 16M, and Loaders 950Hand 966H in the construction of the Cobre Panamá Project
ENGINE SERVICE TECHNICIAN
IASA Panamá
09.2014 - 08.2016
- Repair and Reconstruction of Caterpillar Marine, Industrial and Machine Engines: Series 3300, 3400, C15, C18, C27, C32
- Execution of tests on engine performance parameters on a Dynamometer
- Repair of Power Train Components: Final Drives, Differentials, Transfer Cases, Transmissions
- Repair of Hydraulic Components: Pumps, Motors, Valve Bodies
- Wrote and revised maintenance procedures.
- Adhered to safety protocols and policies to reduce workplace hazards.
MACHINE SYSTEMS SERVICE TECHNICIAN LEVEL III
Talleres PMIASA Ecuador
09.2012 - 08.2014
- Repair and troubleshooting of a wide variety of Caterpillar equipment models applied to construction, mining, oil and gas, and agriculture
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Bachelor's Degree in Industrial Engineering -
UNIVERSIDAD INTERNACIONAL DE CIENCIA Y TECNOLOGÍA
Panama City, 8 01.2022 - Current
English As Second Language Program -
FLORIDA STATE UNIVERSITY
Panama City, 8 10.2023 - Current
Automotive Mechanical - Automotive Engineering Technology
INSTITUTO TECNOLÓGICO BENJAMÍN ROSALES PAREJA THINK BIG COLLEGE ECUADOR
Guayaquil, Ecuador 03.2010 - 09.2012
Skills
Self Motivation
Microsoft Suite Intermediate
Management and Supervision Skills
Time Management
Curriculum Development
Coaching and Mentoring
Strong Communication Skills
Continuous learning mindset
Continuous learning mindset
Problem-solving abilities
Self Motivation
Accreditations
- CATERPILLAR INSTRUCTOR ACCREDITATION PROGRAM, Global Dealer Learning, 10/01/23
- SCRUM MASTER AGILE MANAGEMENT WORKSHOP, Proyectum, 11/01/23
- RADIO SPEECH COURSE, Universidad Internacional de Ciencia y Tecnología, 05/01/23
- REUSABILITY OF PARTS, Centro de Desarrollo Técnico, IASA Panamá, 01/01/23
- SUPERVISION AND LEADERSHIP FOR MIDDLE MANAGEMENT, Universidad del Caribe, 12/01/22
- APPLIED FAILURE ANALYSIS, Centro de Desarrollo Técnico, IASA Panamá, 06/01/22
- CAT ENGINES AND APPLICATIONS, Global Dealer Learning, 09/01/22
- CUSTOMER AND PRODUCT SUPPORT, Global Dealer Learning, 01/01/22
- 777G OFF-HIGHWAY TRUCKS NPI SERVICE TRAINING, Global Dealer Learning, 09/01/21
- 793F OFF-HIGHWAY TRUCK, Global Dealer Learning, 09/01/21
- CONSTRUCTION TECHNICIAN CERTIFICATION PROGRAM 320D, Panamá, 06/01/16
Timeline
English As Second Language Program -
FLORIDA STATE UNIVERSITY
10.2023 - Current
MINING EQUIPMENT SERVICE TECHNICAL INSTRUCTOR
IASA Panamá
08.2023 - 12.2023
CATERPILLAR MINING EQUIPMENT SPECIALIST LEVEL VI
IASA Panamá
04.2022 - 08.2023
Bachelor's Degree in Industrial Engineering -
UNIVERSIDAD INTERNACIONAL DE CIENCIA Y TECNOLOGÍA
01.2022 - Current
CATERPILLAR MINING EQUIPMENT SPECIALIST LEVEL V
IASA Panamá
02.2020 - 04.2022
MACHINE SYSTEMS SERVICE TECHNICIAN IV
IASA Panamá
05.2018 - 02.2020
MACHINE SYSTEMS SERVICE TECHNICIAN LEVEL III
IASA Panamá
08.2016 - 05.2018
ENGINE SERVICE TECHNICIAN
IASA Panamá
09.2014 - 08.2016
MACHINE SYSTEMS SERVICE TECHNICIAN LEVEL III
Talleres PMIASA Ecuador
09.2012 - 08.2014
Automotive Mechanical - Automotive Engineering Technology
INSTITUTO TECNOLÓGICO BENJAMÍN ROSALES PAREJA THINK BIG COLLEGE ECUADOR
03.2010 - 09.2012